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Latest 2025 Syllabus Topics Included
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Updated : 23-Oct-2025
QA : 354 Answers With In-Depth Explanation

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ADM-261 Question and answers Include

Total Questions: 354 Q&A's

Single Choice: 194 Q&A's

Multiple Choice: 160 Q&A's

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ADM-261 Questions and Answers

Question # 1

Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.

Which type of Community license should be used to meet these requirements?

Customer Community Plus

Customer Community

High Volume Customer Portal

Lightning External Apps Starter

Question # 2

Universal Containers wants to provide its five million customers a solutionwhere customers can submit inquiries, monitor the status of those inquiries, and view their contact information.

Which type of Community license should be used to meet these requirements?

Company Community

Employee Community

Customer Community

Partner Community

Question # 3

Universal containers wants to maintain service level agreements on its customer cases. Customers are provided different service levels based on their services agreement. The VP of customer service wants to use service cloud to track and ensure senior management is alerted when cases have not completed certain stages.

Which service cloud feature should the consultant recommend to address this requirement?

Entitlements and milestones

Case escalation

Case assignment

Salesforce console

View More ADM-261 Questions

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