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220-1102 Exam Dumps - CompTIA A+ Certification Core 2 Exam

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Question # 113

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

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Question # 114

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

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Question # 115

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

A.

Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.

B.

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

C.

Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.

D.

Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

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Question # 116

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

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Question # 117

A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

A.

LCD

B.

Battery

C.

Accelerometer

D.

Digitizer

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Question # 118

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

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Question # 119

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

A.

Delete the application's cache.

B.

Check for application updates.

C.

Roll back the OS update.

D.

Uninstall and reinstall the application.

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Question # 120

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

A.

Home

B.

Pro

C.

Pro for Workstations

D.

Enterprise

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