220-1102 Exam Dumps - CompTIA A+ Certification Core 2 Exam

The systems administrator should clear the application cache12

If clearing the application cache does not work, the systems administrator should uninstall and reinstall the application12

Resetting the phone to factory settings is not necessary at this point12

Installing an alternative application with similar functionality is not necessary at this point12

The first step is to disconnect external storage (Option A). Sometimes, the system may be attempting to boot from an external drive or USB device instead of the internal hard drive. By removing the external storage, the system will attempt to boot from the correct drive.

Flashing the BIOS (Option B) is more complex and typically unnecessary for this issue.

Replacing the SATA cable (Option C) may help if there's a hardware issue, but it's not the first troubleshooting step.

Turning on the device in safe mode (Option D) would not work if no operating system is detected.

CompTIA A+ Core 2 References:

5.1 - Apply troubleshooting methodologies, including steps for resolving boot issues​​.

Chain of custody is a process that documents how evidence is collected, handled, stored and transferred during a cybercrime investigation. It ensures that the evidence is authentic, reliable and admissible in court. If the chain of custody is violated during an investigation, it can compromise the integrity of the evidence and lead to the case being dismissed. Open-source software, EULA (end-user license agreement) and AUP (acceptable use policy) are not related to cybercrime investigations or evidence handling. Verified References: https://www.comptia.org/blog/what-is-chain-of-custody https://www.comptia.org/certifications/a

Journaling is a feature that helps maintain the integrity of the filesystem by keeping a record of changes not yet committed to the main file system. This feature is supported by various filesystems, but not all.

Option A: NTFSNTFS (New Technology File System) is a filesystem used by Windows that supports journaling. This makes it resilient to corruption from unexpected shutdowns or crashes by keeping a log of file changes.

Option B: exFATexFAT (Extended File Allocation Table) does not support journaling. It is optimized for flash drives and large files but lacks advanced features like journaling.

Option C: HFSHFS (Hierarchical File System) is an older filesystem used by Apple. HFS+ (also known as Mac OS Extended) supports journaling, but HFS itself does not.

Option D: ext2ext2 (Second Extended File System) is a filesystem for Linux that does not support journaling. Its successor, ext3, introduced journaling.

Open-ended questions are questions that require more than a yes or no answer and encourage the customer to provide more details and information. Using open-ended questions can help the support technician to understand the problem better, identify the root cause, and find a suitable solution. Some examples of open-ended questions are:

What exactly is not working on your machine?

When did you notice the problem?

How often does the problem occur?

What were you doing when the problem happened?

What have you tried to fix the problem?

Offering to wipe and reset the device for the customer is not a good option, as it may result in data loss and inconvenience for the customer. It should be used as a last resort only if other troubleshooting steps fail. Advising that the help desk will investigate and follow up at a later date is not a good option, as it may leave the customer unsatisfied and frustrated. It should be used only if the problem requires further research or escalation and cannot be resolved on the first call. Putting the customer on hold and escalating the call to a manager is not a good option, as it may waste time and resources. It should be used only if the problem is beyond the support technician’s scope or authority and requires managerial intervention.

When a Blue Screen of Death (BSOD) appears on a Windows workstation, it indicates that there is a serious problem with the operating system. The stop code displayed on the BSOD can provide valuable information to help determine the cause of the issue. The stop code is a specific error code that is associated with the BSOD, and it can help identify the root cause of the problem.

In this scenario, the user has encountered a BSOD and has restarted the PC, only to see the BSOD reappear. This suggests that the problem is persistent and requires further investigation. By analyzing the stop code displayed on the BSOD, a technician can begin to identify the underlying issue and take appropriate actions to resolve it.

In change management, the scope of a project lists all the changes that are taking place. The scope ensures that all team members understand the boundaries and extent of the project, helping to prevent unexpected changes. Here’s a

Scope: Defines the project's boundaries and deliverables, including all the planned changes. It ensures that everyone involved understands what is included and excluded in the project, minimizing unexpected changes.

Risk analysis: Identifies potential risks and their impact but does not list the changes.

Rollback plan: Provides a strategy for reverting changes if something goes wrong but does not list changes.

Review: Involves evaluating changes but does not compile the list of changes.

When a homeowner moves and sets up a new router for the new ISP it is important to take appropriate security measures to protect their network from potential security threats. The FIRST step that the homeowner should take after installation of all relevant cabling and hardware is to change the default passwords on new network devices.

Most modern routers come with default usernames and passwords that are widely known to potential attackers. If these defaults are not changed, it could make it easier for external attackers to gain unauthorized access to the network. Changing the passwords on new network devices is a simple but effective way to improve the security posture of the network.