MB-240 Exam Dumps - Microsoft Dynamics 365 for Field Service

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Question # 25

All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.

Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Create a Delivery Charge Product Record. Set Field Service Product Type to Service.

Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only

Add the Delivery Charge product to the delivery incident type. Set Quantity to 1

Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.

Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.

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Question # 26

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

Microsoft Dynamics 365 Guides

Microsoft Dynamics 365 Remote Assist

Microsoft Teams

Resource Scheduling Optimization

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