MB-230 Exam Dumps - Microsoft Dynamics 365 for Customer Service
Searching for workable clues to ace the Microsoft MB-230 Exam? You’re on the right place! ExamCert has realistic, trusted and authentic exam prep tools to help you achieve your desired credential. ExamCert’s MB-230 PDF Study Guide, Testing Engine and Exam Dumps follow a reliable exam preparation strategy, providing you the most relevant and updated study material that is crafted in an easy to learn format of questions and answers. ExamCert’s study tools aim at simplifying all complex and confusing concepts of the exam and introduce you to the real exam scenario and practice it with the help of its testing engine and real exam dumps
You need to configure the system so that an email is sent to a manager about the SLAs according to the requirements.
What should you configure?
You need to ensure cases are handled correctly.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to create the queue for cases.
What type of queue should you create?
You need to implement service-level agreements.
Which type of agreements should you implement?
You need to add SLA timers to the Case form.
Which two options should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to ensure users can search the knowledge base from a case record.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to enable relevance search for the custom entity.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to decide which action is applicable in the SLA.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
