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Latest 2026 Syllabus Topics Included
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Updated : 20-Mar-2026
QA : 338 Answers With In-Depth Explanation

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MB-230 Question and answers Include

Total Questions: 338 Q&A's

Single Choice: 133 Q&A's

Multiple Choice: 51 Q&A's

Hotspot: 82 Q&A's

Drag Drop: 72 Q&A's

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MB-230 Valid and Updated Microsoft Dynamics 365 for Customer Service Q&A Dumps

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MB-230 Questions and Answers

Question # 1

A company uses Dynamics 365 Customer Sen/ice.

Agents note that when a customer calls, they are unable to view all activities associated with the customer and the customer ' s company.

Agents must be able to view tasks, appointments, phone calls, emails, notes, and system and user posts.

You create a model-driven app to display the information.

You need to configure the model-driven app main form.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Set the Regarding column to the Account table.

Use a Timeline control.

Set the Regarding column to the Contact table.

Use a Quick view control.

Use a card form.

Question # 2

A company implements Dynamics 365 for Customer Service. You are assigned a case.

You accidently close the case before completing your work.

You need to ensure that you can continue to work on the case.

What should you do?

Reassign the case

Reactivate the case

Clone the case

Change the status reason to In Progress

Question # 3

A company uses Dynamics 365 Customer Service.

The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to

have too much free time during working hours. The company wants to change the intervals to every 30

minutes.

You need to configure the intervals.

What should you configure?

Schedule with travel time and distance

Fulfillment preferences

Resource crew scheduling

Requirement groups

Schedule within time constraints

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