Managing-Cloud-Security Exam Dumps - WGU Managing Cloud Security (JY02, GZO1)

The unplanned event described is a disruption of service. In IT service management frameworks like ITIL, disruptions occur when an incident prevents normal service delivery. The goal of incident management is to restore service quickly and minimize impact on customers.

A bug refers to a software defect, which may cause disruptions but is not synonymous with the event itself. An error represents a fault, while change refers to deliberate modifications. Only disruption captures the unplanned nature of service unavailability.

Recognizing incidents as disruptions helps organizations apply structured processes such as escalation, root-cause analysis, and communication. It ensures resilience in cloud-based environments where uptime is a key performance indicator and customer trust is closely tied to availability.

The cloud controller determines whether a server has sufficient capacity and appropriate instance allocation to meet customer requirements. Managing Cloud principles explain that the cloud controller manages resource scheduling, provisioning, and allocation across the cloud infrastructure.

It evaluates available compute, memory, storage, and network resources before assigning workloads to physical or virtual servers. This ensures that customer requests are fulfilled without overcommitting resources or degrading performance.

A cloud provider delivers services, an instance provider is not a standard cloud role, and a UniFi controller manages networking devices. Therefore, the cloud controller is the correct answer.

The requirement for a username, password, and security token describes authentication—the process of verifying the identity of a user. By requiring multiple factors (something you know + something you have), the organization is implementing multifactor authentication (MFA).

Authorization defines what resources a user can access after authentication. WAFs protect web applications, and ACLs specify rules for allowed or denied traffic, but neither validate user identity.

Authentication ensures that only legitimate users gain access to cloud resources. In hybrid environments, MFA is a strong safeguard against credential theft and phishing attacks, providing assurance that identities are genuine before authorization decisions are made.

When a management console is breached, the entire infrastructure managed by the control plane is at risk. Managing Cloud guidance explains that the management console provides administrative access to cloud resources such as virtual machines, networks, storage, and identity services.

A compromise of this interface allows attackers to create, modify, or delete resources, escalate privileges, access sensitive data, and disrupt operations across the entire cloud environment. Because the management console controls provisioning and configuration, its compromise represents a critical security failure.

The other options represent limited risks, but none match the broad impact of losing control over the management plane. Therefore, the correct answer is the entire infrastructure administered by the control plane.

The scenario arises because of multitenancy, a core cloud characteristic where multiple customers share the same physical infrastructure. If a storage device containing multiple tenants’ data is seized as part of a case involving another customer, unrelated organizations may still be affected.

Virtualization enables resource abstraction, but multitenancy specifically introduces shared infrastructure risks. SaaS and PaaS are service models, not architectural characteristics.

Multitenancy offers efficiency and cost benefits but raises challenges for data sovereignty, legal jurisdiction, and evidentiary control. Providers mitigate these risks through encryption, logical isolation, and contractual terms. Customers must understand these implications when handling regulated or sensitive data in cloud environments.

The correct answer is electronic discovery (e-discovery). This process involves identifying, collecting, and producing electronically stored information (ESI) that may serve as evidence in legal proceedings. E-discovery ensures that relevant data such as emails, logs, or documents is preserved and made available in a legally defensible manner.

Chain of custody refers to documenting the handling of evidence once collected, while forensic imaging creates exact copies of digital media. Gap analysis identifies weaknesses in processes but is unrelated to evidence collection.

E-discovery is essential in both corporate and cloud contexts, as data is often distributed across multiple environments. Cloud providers may assist customers with e-discovery by providing tools for searching, tagging, and exporting relevant data. A sound e-discovery process ensures compliance with legal obligations and prevents spoliation of evidence.

In a standard tokenization workflow, once the tokenization server generates the token, the next immediate step is for the tokenization server to return the token to the requesting application. Managing Cloud principles describe tokenization as a process where sensitive data is replaced with a non-sensitive token that has no exploitable meaning outside the tokenization system.

After the sensitive data is securely transmitted to the tokenization server and the token is generated, the application must receive that token so it can continue normal processing without handling the original sensitive value. The return of the token enables the application to complete transactions, store references, or perform business operations without exposing sensitive data.

The other options represent steps that occur either before token generation or later in the workflow. Data must be sent to the tokenization server and sensitive data must be generated before a token can be created. Storing the token occurs after the application receives it. Therefore, returning the token to the application is the correct immediate next step.

The correct contractual safeguard is an escrow agreement. Data escrow involves storing critical data or software with a neutral third party, which can release it to the customer if the provider fails to meet obligations, such as bankruptcy or service discontinuation.

Indemnification covers liability, offboarding manages termination processes, and encryption secures data but does not ensure availability if the provider disappears.

Escrow provisions protect business continuity by guaranteeing customer access to data regardless of provider viability. They are especially important for organizations handling mission-critical workloads or long-term regulatory obligations in the cloud.