ITIL4-DPI Exam Dumps - ITIL 4 Strategist: Direct, Plan and Improve (DPI)

Go to page:

Question # 4

At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.

Which organizational change management requirement does this MOST contribute to?

Clear and relevant objectives

Strong and committed leadership

Willing and prepared participants

Sustained improvement

Full Access

Question # 5

A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.

Which approach would produce the BEST results?

Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream

Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements

Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective

Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement

Full Access

Question # 6

An organization is making a major improvement to how they create and deliver IT services. They need to collect feedback about what issues staff have with the improvement.

Which is an appropriate method for this?

Ask managers to provide information about staff attitudes to the change

Send frequent email updates explaining the importance of the change

Provide responses to frequently asked questions (FAQ) on a website

Provide managers with the tools they need to manage people through the change

Full Access

Question # 7

An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team's role in continual improvement across the organization.

Which is the BEST description of the team's role in this situation?

The team should be the central point of responsibility for the identification, proposal, and implementation of all improvements

The team should ensure that everyone in the organization is empowered and trained to identify and propose improvements

The team should focus on the improvement of the 'continual improvement' practice

The team should ensure that every improvement initiative strictly follows the steps in the ITIL continual improvement model

Full Access