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QA: 40 Answers With In-Depth Explanation
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ITIL4-DPI PDF Package

ITIL4-DPI PDF Exam (Downloadable)
Latest 2025 Syllabus Topics Included
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Updated : 06-Oct-2025
QA : 40 Answers With In-Depth Explanation
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ITIL4-DPI Question and answers Include

Total Questions: 40 Q&A's
Single Choice: 40 Q&A's

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ITIL4-DPI Valid and Updated ITIL 4 Strategist: Direct, Plan and Improve (DPI) Q&A Dumps

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ITIL4-DPI Questions and Answers

Question # 1

A service provider has established the success factor of:“improved availability of wi-fi service.”

Using the SMART model, which is the BEST key performance indicator to use to measure this?

A.

10% increase in resolution of wi-fi incidents within target time by the end of quarter 3

B.

5% reduction in number of complaints to the service desk by the end of the year

C.

5% increase in user satisfaction scores for the wi-fi service

D.

Increase in wi-fi service reliability by the end of quarter 2

Question # 2

In an organization, IT teams are working on documented, structured, and systematic processes for all customer-facing work.

Which concept is this an example of?

A.

A control

B.

A balanced scorecard

C.

A method

D.

A risk

Question # 3

An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.

Which stakeholder’s support for this initiative is MOST needed to obtain necessary resources and overcome concerns?

A.

Director of Sales

B.

Service Level Manager

C.

Information Security Manager

D.

Call Centre Manager

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