ITIL4-DPI Exam Dumps - ITIL 4 Strategist: Direct, Plan and Improve (DPI)

DPI emphasizesgovernance by defining clear decision-making authority. High-risk or strategic decisions should remain with executives, but less critical decisions must bedelegatedthrough policies to appropriate levels of management. This prevents bottlenecks and ensures accountability while balancing governance oversight. Options A and B may reduce delays but lack structured governance, while D risks insufficient control.

(Reference: ITIL® 4 Strategist DPI, section on "Delegation of decision-making and governance structures")

SMART KPIs must beSpecific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific towi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured byclear, objective performance outcomes, not just subjective satisfaction.

(Reference: ITIL® 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")

In DPI, amethodis defined as a structured and systematic approach to performing work, ensuring consistency and repeatability. Documented processes for customer-facing work represent methods applied to service management. Acontrolis something put in place to manage risk, abalanced scorecardis a performance measurement tool, and ariskis a potential event. Hence, “method” is the correct categorization.

(Reference: ITIL® 4 Strategist DPI, section on "Policies, controls, and methods")

In ITIL 4 DPI,governance ensures that high-cost, high-priority initiatives align with strategic direction. For initiatives that affectcustomer base and retention,executive sponsorship is crucialto secure resources and overcome resistance. TheDirector of Salesis the key stakeholder since this system directly impacts sales growth and customer management. While service level, security, and call centre roles are important operationally, only executive-level oversight ensures the initiative is prioritized and funded.

(Reference: ITIL® 4 Strategist DPI, section on "Governance at multiple levels – Strategic oversight and sponsorship")