ITIL Exam Dumps - ITIL Foundation (V4)
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Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
In service relationships, what is a benefit of identifying consumer roles?
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed