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ITIL Exam Dumps - ITIL Foundation (V4)

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Question # 73

Which two are considered part of the ‘organizations and people’ dimension of service management?

1.Systems of authority

2.Culture

3.Relationships between organizations

4.Workflows

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

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Question # 74

Which is a purpose of release management?

A.

To protect the organization’s information

B.

To handle user-initiated service requests

C.

To make new and changed services available for use

D.

To move hardware and software to live environments

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Question # 75

Which guiding principle considers the importance of customer loyalty?

A.

Progress iteratively with feedback

B.

Focus on value

C.

Optimize and automate

D.

Start where you are

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