ITIL-4-Transition Exam Dumps - ITIL 4 Managing Professional Transition Exam

Comprehensive Explanation:

A service request is a request from a user for something to be provided.

Common examples include:

Access requests

Information requests

Installation of standard services

“Access to a file” is a typical service request.

Options A and D relate to incident and problem management.

Option B is a change request.

Thus, Option C is correct.

 The expected outcome from using a service value chain is value realization. Value realization is the process of ensuring that the intended benefits of a product or service are achieved or exceeded. Value realization is not only about delivering value to customers, but also capturing value for the service provider and other stakeholders. The service value chain is an operating model that outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity contributes to value creation by transforming various inputs into specific outputs. The service value chain can be configured in different ways to form service value streams, which are the end-to-end workflows that deliver a specific product or service to a customer or user. The service value chain also enables the application of practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. The service value chain is flexible and adaptable to different contexts and scenarios, allowing the service provider to optimize the use of resources and deliver value in the most effective and efficient way. References:

ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1

ITIL®4 Service Value Chain [ITIL4 SVC Activities with Examples], section “ITIL ® 4 Service Value Chain Model”

Comprehensive Explanation:

For an SLA to be effective, ITIL stresses:

Clear, simple, and agreed language

Shared understanding between the provider and the customer

Terms that are meaningful to both parties

ITIL warns against:

Using technical metrics that only the provider understands

Carrying outdated SLAs forward

Avoiding user-experience metrics — these are valuable

Thus, Option A is the required necessity.

According to ITIL 4, value is co-created by two stakeholders in the service relationship: the consumer and the provider. The consumer is the person or organization that defines the requirements for a service and takes responsibility for the outcomes of service consumption. The provider is the person or organization that provides services to consumers. Value is co-created when the consumer and the provider collaborate and communicate to ensure that the service meets the consumer’s needs, expectations, and outcomes. Value is not delivered by the provider alone, but rather emerges from the interactions between the provider and the consumer. The other options are not correct, as they do not involve the consumer and the provider. The supplier is a person or organization that provides goods or services to the provider, but does not directly co-create value with the consumer. The investor is a person or organization that provides funding or resources for the provider, but does not directly co-create value with the consumer. References:

ITIL 4 and value co-creation | Axelos1

ITIL 4 – from creating value to co-creating value | Axelos2

What is co-creation in ITIL 4? - QRP International - Belgium3

Deriving Value Through Cocreation: ITIL And Other Best Practices Frameworks4