HD0-400 Exam Dumps - HDI Qualified Customer Support Specialist

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Question # 17

What is a best practice to use when placing a customer on hold?

Document your actions in the incident record.

Provide a valid reason for putting the customer on hold.

Set a reminder so that you don forget the customer.

Ensure that the hold music is working.

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Question # 18

Your help desk/support centre wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?

A web master magazine.

The marketing department.

Senior management meetings.

Knowledge Centred Support.

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