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HD0-400 Exam Dumps - HDI Qualified Customer Support Specialist

Searching for workable clues to ace the HDI HD0-400 Exam? You’re on the right place! ExamCert has realistic, trusted and authentic exam prep tools to help you achieve your desired credential. ExamCert’s HD0-400 PDF Study Guide, Testing Engine and Exam Dumps follow a reliable exam preparation strategy, providing you the most relevant and updated study material that is crafted in an easy to learn format of questions and answers. ExamCert’s study tools aim at simplifying all complex and confusing concepts of the exam and introduce you to the real exam scenario and practice it with the help of its testing engine and real exam dumps

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Question # 4

What is a best practice when writing e-mail?

A.

Use standard headers and footers for consistency.

B.

Use emoticons to convey empathy.

C.

Use animation to emphasise your point.

D.

Use different colours to improve readability.

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Question # 5

Which statement best describes a problem?

A.

A problem is a significant incident with an unknown cause.

B.

A problem is a group of incidents that recur occasionally.

C.

A problem is a group of incidents with different symptoms.

D.

A problem is a single incident with a known solution.

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Question # 6

What is the most likely result of gaining a better understanding of a customer underlying psychological needs? B.The customer business needs will be misunderstood.

A.

The customer will be satisfied by the interaction.

B.

The customer will call you for psychiatric advice.

C.

The customers will be encouraged to talk more.

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Question # 7

What factor is most important in determining the priority of an incident?

A.

The caller emotional state.

B.

The caller connection to the Support Centre.

C.

The incident impact on the Support Centre.

D.

The incident impact on the business.

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Question # 8

What is the best reason for documenting processes and procedures?

A.

Documenting processes and procedures enforces workplace culture.

B.

Documenting processes and procedures keeps you occupied during down time.

C.

Documenting processes and procedures ensures consistent service.

D.

Documenting processes and procedures prevents customers from asking for special treatment.

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