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GE0-806 Exam Dumps - Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)

Question # 4

For which of following activity types can you configure statistics to collect historical data?

Choose 2 answers

A.

Immediate Work

B.

Deferred Work

C.

Fixed Staff Work

D.

Temp Staff Work

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Question # 5

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

A.

1week

B.

1 month

C.

1year

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Question # 6

Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?

A.

Through Email

B.

Through a Configurable Event

C.

By displaying the word "ALERT" with no audible signal

D.

By displaying the word "ALERT' with audible signal

E.

Through audible signal only

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Question # 7

Which statements are correct?

Choose 2 answers

A.

It is possible to use a Meeting scheduler after a schedule has been published.

B.

It is possible to create a schedule without a published forecast.

C.

Once a schedule is published there it is no longer possible to change it.

D.

It is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

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Question # 8

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

A.

Automatically append a number in sequence

B.

Close the WFM Web Supervisor

C.

Generate an Error Message

D.

Allow multiple Scenarios with the same name

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Question # 9

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

A.

Alarm notification

B.

Alarm Threshold

C.

End before Threshold

D.

Start after Threshold

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Question # 10

Which set of factors would provide the basis for an optimal staffing calculation?

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

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Question # 11

Which of the following is required to connect the WFM Server to the WFM Database?

A.

DB Server

B.

WFM Data Aggregator

C.

Stat Server

D.

Database Access Point

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Question # 12

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder .

D.

WFM Synchroserver

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