For which of following activity types can you configure statistics to collect historical data?
Choose 2 answers
For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?
Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?
If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?
In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?
Which set of factors would provide the basis for an optimal staffing calculation?
Which of the following is required to connect the WFM Server to the WFM Database?
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?