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In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?
Which set of factors would provide the basis for an optimal staffing calculation?
Which of the following is required to connect the WFM Server to the WFM Database?
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?