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GCP-GC-REP Exam Dumps - Genesys Cloud Certified Professional - Reporting and Analytics

Question # 4

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

A.

Genesys Cloud Admin

B.

Genesys Cloud User

C.

Genesys Cloud Reporting

D.

Genesys Cloud Supervisor

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Question # 5

What is the maximum limit for creating performance dashboards for private users?

A.

10

B.

15

C.

20

D.

25

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Question # 6

Which of the following statements are true? (Choose three.)

A.

A queue report only counts interactions handled by an agent.

B.

An Abandon is an interaction that disconnects before an agent handles it.

C.

An agent-based report counts any interactions an agent worked with.

D.

Each report contains a pre-defined set of metrics.

E.

Reports can be created and then configured.

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Question # 7

Which view displays current metrics and information about the queues if you have a membership?

A.

Queues Activity

B.

Queues Performance

C.

My Queues Activity

D.

Queues

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Question # 8

Which of the following are available report file formats for export? (Choose three.)

A.

.doc

B.

.xls

C.

.txt

D.

.docx

E.

.xlsx

F.

.pdf

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Question # 9

Which definition matches the performance and activity views for Queues?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Question # 10

Your customizations in the interaction view remain in effect even if you leave and return to the view.

A.

True

B.

False

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