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CTL-001 Exam Dumps - Certified Team Leader (CTL)

Question # 4

Which of the following is not a tool for better listening?

A.

Verbal cues (such as leaning forward or nodding)

B.

Making eye contact appropriately

C.

Helping the other person complete their idea

D.

Asking questions to clarify your understanding

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Question # 5

True or False: Trust is an important part of team development.

A.

True

B.

False

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Question # 6

True or False: If a team succumbs to internal conflict, the real problem may not be the same as the given problem.

A.

True

B.

False

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Question # 7

Which of the following is not a requirement for building team trust?

A.

Honesty

B.

Openness

C.

Consistency

D.

A specific goal

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Question # 8

What kinds of barriers can come between the listener and the speaker?

A.

Noise

B.

Language

C.

Culture

D.

Any of these, and more

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Question # 9

Which messages can sometimes imply criticism towards another person?

A.

"I" messages

B.

"You" messages

C.

"We" messages

D.

None of the above

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Question # 10

According to the Glenn Parker, which of the following team player types wears the hat of the Devil's Advocate?

A.

TheContributor

B.

The Contortionist

C.

The Challenger

D.

None of the above

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