A usability test script is a structured document used by the moderator to ensure consistency across test sessions. It typically includes pre-session briefing text, pre- and post-session interview questions, and the specific usability tasks to be performed. However, it does not include answers to the test questions, as usability tests focus on observing user behavior and performance—not testing users’ knowledge. Providing answers would bias results and invalidate findings. Thus, option D is incorrect and the best choice.
[References:, , Usability.gov: Creating a Test Script, , Nielsen Norman Group: Usability Testing Tools and Documentation, , ISO 25062 – Guidelines for Usability Reporting, ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾, ]
Question # 10
What does the Equality Act address?
A.
It obligates organizations to make sites accessible at all costs
B.
It protects people from discrimination in the workplace and in wider society
C.
It states that websites have to adhere to the WCAG conformity level AA
D.
It states that websites have to adhere to the WCAG conformity level A
The Equality Act 2010 (UK) is legislation designed to protect individuals from discrimination in various areas, including employment and access to goods and services—this includes digital products like websites. While it does not directly mandate WCAG compliance levels (A or AA), it implies that digital services must be accessible to users with disabilities. Organizations are required to make "reasonable adjustments" to avoid discrimination. Therefore, the most accurate and comprehensive answer is B.
[References:, , UK Equality Act 2010 – Legislation.gov.uk, , GOV.UK: Accessibility Requirements for Public Sector Bodies, ]
Question # 11
Which of the following is a key activity in a usability test session?
A.
Test the set up and modify the test script if needed
B.
Moderate the usability test
C.
Extract usability findings and recommendations
D.
Talk to the participant during the completion of a task
Moderating the usability test is a core activity during the actual usability test session. The moderator guides participants through tasks, ensures the session stays on track, and avoids introducing bias. Option A (testing the setup) happens before the session, during preparation. Option C (extracting findings) occurs during analysis, after the test. Option D (talking during task execution) should be minimized unless necessary, to avoid influencing user behavior. Therefore, option B is the only correct answer aligned with best practices in usability testing.
[References:, , Nielsen Norman Group: Role of the Usability Test Moderator, , ISO 25062:2006 – Usability Test Documentation, , Usability.gov: Conducting a Usability Test, , ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾, ]
Question # 12
A “usability test participant†…
A.
... helps to set up the system used for the usability test.
B.
... is a person who observes a usability test.
C.
... can be the organizer of a usability test.
D.
... is a representative user who solves typical tasks in a usability test.
A usability test participant is a person selected to represent the target user group and asked to perform specific tasks in a usability test. Their actions, reactions, and feedback help identify usability issues and evaluate the system’s effectiveness, efficiency, and user satisfaction. This role is strictly observational and does not involve organizing, observing, or setting up the test. Options A, B, and C describe other roles (e.g., technical support, observers, or moderators). Only option D accurately reflects the definition of a usability test participant.
[References:, , ISO 9241-210:2019 – Human-Centered Design, , Usability.gov: Roles in a Usability Test, , Nielsen Norman Group: Recruiting Test Participants, , ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾, ]
