CPTD Exam Dumps - The Certified Professional in Talent Development

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Question # 33

Which is the most effective way to communicate the value of a leadership program to a stakeholder who has a driver listening style?

Hold a big-picture discussion while presenting conceptual information

Present evidence from other companies indicating that the program will be successful

Provide a summary of specific program features and outcomes in a bullet list

Discuss how the program will affect the emotional intelligence of the participants

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Question # 34

A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.

Several years have passed, and the former claims employee is now an experienced TD professional. The TD manager asks this TD professional to create a training plan for a new claims process. Some claims employees work remotely in three different countries. The TD manager requests a draft of the training plan in 30 days.

The TD manager approves the TD professional's training plan draft. What should the TD professional do to implement this project?

Complete a SWOT (strengths, weaknesses, opportunities, threats) analysis.

Define project roles.

Schedule training sessions.

Determine the project resources needed.

Create a project definition checklist.

Prepare a communication plan for stakeholders.

Rotate project members on and off the project team.

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Question # 35

Which consideration is most important when developing e-learning or classroom training for a global environment?

Focusing on the dominant culture

Emphasizing that all cultures are similar

Planning for cultural portability

Emphasizing cultural differences

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Question # 36

A talent development (TD) professional is approached by a department manager for advice on how to improve an employee's performance on assigned monthly reports. How should the TD professional approach this situation?

Assess the employee's last performance review against the employee's current performance, and look at the employee's full history.

Suggest that the manager review the yearly performance appraisal for guidance on what the employee is being measured on, and have the manager coach the employee based on the expectations.

Assess the manager's relationship with the employee, the manager's leadership skills, and the manager's ability to coach this employee for improved performance.

Suggest that the manager define what satisfactorily completed work looks like, such as number of errors on the report, amount of time it takes to complete the work, and readability of the report.

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Question # 37

Which activity represents the best example of a meaningful diversity and inclusion strategy in a workplace?

Establish an executive-sponsored mentoring program with a designated budget and practices designed to support employees to increase the value they bring to the company

Implement a fixed hiring model that will ensure at least one person from every type of diversity group is represented in the local/regional workforce

Solicit input from employees and gather interest in various topics to offer targeted webinars to the organization around diversity and inclusion

Issue an invitation to all employees to join the company's diversity committee so they can direct the company's activities around diversity and inclusion

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Question # 38

A project manager just learned of a significant delay in meeting a project milestone. Which option would be best for communicating information about the delay to external stakeholders dispersed across multiple time zones?

Call each targeted stakeholder on the telephone and verbally explain the delay situation

Schedule a web conference to explain the delay situation with the targeted stakeholders simultaneously

Send an email to all of the targeted stakeholders to explain the delay situation

Text an instant message to targeted stakeholders to explain the delay situation

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Question # 39

A talent development professional has surveyed employees about their needs. To encourage employee engagement, which approach is best for sharing the survey results?

Facilitate a conference call and present all responses shortly after the employees have taken the survey

Gather the employees in one place and present a visual summary shortly after the employees have taken the survey

Summarize responses and send a report shortly after the employees have taken the survey

Distribute a presentation summarizing the results along with the action plan a few months after the employees have taken the survey

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