CPHQ Exam Dumps - Certified Professional in Healthcare Quality Examination

A barcode system for medication administration is the best technology to enhance a patient safety program. Barcode systems ensure that the correct medication is given to the correct patient at the correct time by requiring the scanning of both the patient’s ID band and the medication. This reduces the risk of medication errors, which are a significant patient safety concern. The system serves as a critical check in the medication administration process, significantly enhancing safety.

Online evidence-based medicine guidelines (B): These are valuable for clinical decision-making but do not directly address patient safety in the medication administration process.

Computers on wheels at the patients' bedsides (C): While these improve access to patient information, they are not specifically focused on preventing medication errors.

Digital medication reference materials (D): These provide information but do not directly reduce the risk of errors in medication administration.

References

NAHQ Body of Knowledge: Medication Safety and Technology in Healthcare

NAHQ CPHQ Exam Preparation Materials: Enhancing Patient Safety with Technology

=========

Comprehensive and Detailed Explanation From Exact Extract:

In the Population Health and Care Transitions domain, identifying a disparity requires exploring underlying causes and barriers before implementing targeted interventions.

Conducting focus groups with affected patients allows qualitative exploration of reasons for medication non-adherence, access challenges, or health literacy gaps.

This aligns with evidence-based population health practices emphasizing stakeholder engagement and root cause identification before action.

Hosting health fairs or community programs are interventions but not the next immediate analytical step after detecting disparity.

NAHQ guidance stresses that effective accreditation preparation begins with a gap analysis. Assessing the applicable standards to identify areas of noncompliance or risk establishes priorities and informs subsequent education, training, and improvement activities.

Without understanding current gaps, education and improvement efforts may be misdirected. Therefore, identifying gaps against accreditation standards is the essential first step, making Option C correct.

The expectation to maintain continuous survey readiness must be supported and driven by the executive team. Leadership commitment from the highest levels of the organization is crucial for fostering a culture of readiness and ensuring that all staff are engaged in maintaining compliance with accreditation standards. The executive team's support ensures that the necessary resources, policies, and procedures are in place to sustain continuous readiness.

Quality team (B): The quality team plays a key role in survey readiness, but their efforts must be supported by the executive team.

Risk manager (C): The risk manager contributes to readiness by identifying and mitigating risks, but they cannot drive the organization-wide effort alone.

Compliance officer (D): The compliance officer ensures adherence to regulations, but continuous readiness requires broader leadership involvement.

References

NAHQ Body of Knowledge: Leadership and Continuous Survey Readiness

NAHQ CPHQ Exam Preparation Materials: Roles in Maintaining Survey Readiness

=========

The storming phase is the second stage of team development, where conflicts and differences in opinions may arise12. During this phase, the team is still figuring out how to work well together1. The leader’s role is crucial at this stage. They need to provide clear direction for the project and help individuals on the team get to know and accept each other3. This involves directing the team and providing role clarification3, which aligns with option A.

The NAHQ CPHQ exam blueprint emphasizes collaborative leadership and staff engagement as essential for effective quality improvement.

Option B is correct because presenting the problem and soliciting feedback encourages frontline involvement, leverages team expertise, and promotes ownership of solutions. This approach supports a just culture and continuous improvement.

Options A, C, and D are top-down approaches that limit engagement and may reduce buy-in. The CPHQ framework stresses that those closest to the work are best positioned to identify root causes and sustainable solutions.

Therefore, engaging the team through discussion and feedback is the most effective and exam-aligned approach.

A project charter is a foundational document for quality improvement projects, outlining the scope, objectives, and key details to align stakeholders and guide the project.

Option A (Track progress of the improvement project): Progress tracking occurs during project execution (e.g., via Gantt charts or dashboards), not the role of the charter, which defines the project’s framework.

Option B (Evaluate the productivity of the involved departments): Productivity evaluation is a performance management function, not the purpose of a project charter, which focuses on project goals.

Option C (Establish the purpose of the project): This is the correct answer. NAHQ CPHQ study materials define the project charter as a document that articulates the project’s purpose, scope, goals, team roles, and deliverables, ensuring clarity and alignment among stakeholders.

Option D (Document the project expenses): While a charter may include a budget overview, its primary objective is to define the project’s purpose and scope, not to track expenses.