Community-Cloud-Consultant Exam Dumps - Salesforce Certified Community Cloud Consultant(SP23)
Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.
Select one or more of the following:
What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.
A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform?Choose 3 answers
An organisation'sadministrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?
Choose 3 answers
Select one or more of the following:
Universal Containers (UC) has rolled out a Customer Community where customers can ask andanswer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?
Select one or more of the following:
Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?
Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
Universal Containers wants to create a Customer Community venue product line with the following requirements:
- Use the customer service template
- Track Community members' login countries
- Display SharePoint documents for the customer
- Display productdocumentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements?
Choose 3 answers
Select one or more of the following:
You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?
universal Containers (UC) is in the process of a digital transformation. UC wants to create a Lightning community built using the partner Central template so partners can view leads and opportunities and submit tickets. Most of the partner teams are comprised of sales reps, team leads, senior advisors, and executives. UC uses a hierarchy-based sharing model for its internal sales team for record access and wants to do the same for partners.
What should the Consultant consider when designing the sharing modelfor the Community?
Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?
Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?
Select one or more of the following:
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
Universal Containers(UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one ormore of the following:
Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?
Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?
Select one or more of the following:
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?
Select one or more of the following:
Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS
Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?
Select one or more of the following:
Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?
Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?
Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partneraccounts. Universal Containers wants each Channel Manager to be able to: • Grant Or remove employees access to the partner account. • Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requestedquick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?
Choose 3 answers
Add a menu item to theNavigation Menu component
Define an External URL menu item type pointing to the Project list page
Select the list view that appears on the Project landing page
Create a web tab for the Project object through Tabs in Setup
Define a Salesforce Object menuitem type for the Project object
Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors.
What is the most efficient way to accomplish this task7
A Community has two types of users:
- External users who can belong to multiple Communities.
- Internal users who belong to one or more Communities.
Which two features allows both user groups to navigate between each Community? Choose 2 answers.
Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.
UESTION NO: 178
Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?
The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?
Select oneor more of the following:
Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the SalesforceAdmin do to enable users to use their Social Sign-on?
Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?
Select one or more of the following:
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
Your company requires to set up community access for bothcustomers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?
Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?
Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?
Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?