CIS-SM Exam Dumps - Certified Implementation Specialist - Service Mapping

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Question # 25

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Reduced ongoing service map maintenance effort as a result of automated map updates

Faster service issue resolution and reduced downtime due to better root cause analysis

Improved Software Asset Management capabilities

Reduction in effort to create service maps

Reduction in change related incidents due to improved service visibility during change planning

More accurate alerts from monitoring tools

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Question # 26

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

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Question # 27

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

Initiates on HTTPS

Responds on HTTPS

Responds on HTTP

Initiates on HTTP

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Question # 28

Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string:

Location, Denver,CO

Delimiter of Denver and position 2

Delimiter of Location, and position 2

Delimiter of a comma and position 2

Delimiter of a comma and position 3

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Question # 29

After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles?

Map

Fix

Approve

Completed

Review

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Question # 30

A customer has recently placed check scanners in some of their branches across Europe. The scanners send the scanned images of the checks to the bank's data center through a web service that goes through an F5 load balancer. The images then go through the bank's Apache web servers and are processed by an application server named ImageSmart. Eventually, the images are stored in a cluster of Oracle databases.

The bank's tellers log into ImageSmart through a Citrix Portal and have the capability to review the checks and approve them.

Which one of the following represents most accurately how many business services and entry points are involved in this process?

Two services and two entry points

One service and one entry point

Two services and one entry point

One service and two entry points

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Question # 31

Which is the most common risk that can negatively impact a Service Mapping engagement?

The customer is not using Active Directory for credential authentication

The customer external firewall only communicates on outbound port 80 and 443

The customer security team is not made aware early enough in the engagement of the credential requirements