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Exin ISO20KF Exam Dumps - Valid Questions Answers

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ISO20KF Questions and Answers

Question # 1

Where would an IT service for the customer normally be defined?

A.

in the IT Framework

B.

in the Operational Level Agreement (OLA)

C.

in the Service Catalog or the Service Level Agreement (SLA)

D.

in the Service Report

Question # 2

Why is a scope statement for ISO/IEC 20000 important?

A.

It defines what the management system has been certified against

B.

It details all of the companies that have been certified

C.

It details all of the services that have been certified

D.

It identifies which processes have been excluded from the scope

Question # 3

Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization's self-declaration of conformity?

A.

First party audit

B.

Second party audit

C.

Third party audit

D.

Fourth party audit

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