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B2C-Solution-Architect Questions and Answers

Question # 1

A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, andautomation deployment strategy for the implementation.

Which two recommendations should a Solution Architect make in the discovery session?

Choose 2 answers

A.

Run load testing in B2C Commerce pre-launch against the production instance connected to a fullcopy sandbox in Service Cloud

B.

Use Marketing Cloud business units as testing environments

C.

Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit

D.

Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox

Question # 2

A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.

Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

A.

Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.

B.

Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

C.

Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID

D.

Send the Marketing Cloud Subscriber Key to Service Cloud and B2CCommerce to be held for reference.

Question # 3

Northern Trail Outfitters (NTO) hosts a customer care portalusing Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.

Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose2 answers

A.

NTO can use Marketing Cloud REST API for integrating with Service Cloud.

B.

The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.

C.

TheMarketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.

D.

NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.