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6211 Questions and Answers

Question # 1

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A.

the assignment of a route point for each email skillset

B.

the assignment of a script for each email skillset

C.

the assignment of a vector for each email skillset

D.

the assignment of an open queue for each email skillset

Question # 2

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

Question # 3

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A.

It is loaded on external database.

B.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

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