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6211 Exam Dumps - Avaya Aura Contact Center Multimedia Implementation Exam

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6211 Questions and Answers

Question # 1

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?

A.

Route Point

B.

Call Presentation Class

C.

Script

D.

Thresholds

Question # 2

Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

A.

Configuration

B.

Access and Partition Management

C.

Contact Center Management

D.

Multimedia

Question # 3

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

A.

Agent Desktop Configuration, Default Closed Reasons

B.

Agent Desktop Configuration, General Settings

C.

Agent Desktop Configuration, Resources

D.

Agent Desktop Configuration, User Settings