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6211 Exam Dumps - Avaya Aura Contact Center Multimedia Implementation Exam

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6211 Questions and Answers

Question # 1

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?


Route Point


Call Presentation Class





Question # 2

Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?




Access and Partition Management


Contact Center Management



Question # 3

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?


Agent Desktop Configuration, Default Closed Reasons


Agent Desktop Configuration, General Settings


Agent Desktop Configuration, Resources


Agent Desktop Configuration, User Settings