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  4. 6211 - Avaya Aura Contact Center Multimedia Implementation Exam

6211 Exam Dumps - Avaya Aura Contact Center Multimedia Implementation Exam

Question # 4

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A.

Configuration

B.

Multimedia

C.

Access and Partition Management

D.

Contact Center Management

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Question # 5

Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

A.

Inbound Mail License Server

B.

Inbound Mail Server

C.

Inbound Mail Manager Server

D.

Inbound Mail Application Server

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Question # 6

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.

Treatments given to thecustomer while waiting for the agent to end the chat session

B.

Treatments given to the customer while waiting for the agent to join the chat session

C.

Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.

Treatments given to the agent while waiting for the customer to join the chat session

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Question # 7

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A.

It is loaded on external database.

B.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

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Question # 8

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

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Question # 9

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A.

the assignment of a route point for each email skillset

B.

the assignment of a script for each email skillset

C.

the assignment of a vector for each email skillset

D.

the assignment of an open queue for each email skillset

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