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500-443 Exam Dumps - Advanced Administration and Reporting of Contact Center Enterprise

Question # 4

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

A.

Configure the Survey DN, CT and associate with the Survey routing script.

B.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

C.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

E.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

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Question # 5

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

A.

CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not

B.

Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

C.

PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.

D.

Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller

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Question # 6

What is the role of CVP in UCCE/PCCE?

A.

interface between CUBE and UCCE/PCCE

B.

queuing and self-service IVR

C.

call routing brain of PCCE/UCCE

D.

plays IVR Prompts to Callers

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Question # 7

Where is the RTP connected to the Ingress Gateway at different stages of the call?

A.

Ingress Gateway and CVP

B.

Ingress Gateway and Agent Phone

C.

Ingress Gateway and CUCM

D.

Ingress Gateway and UCCE/PCCE Router

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Question # 8

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

A.

MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

B.

LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG

C.

The device name of LCP and RCP Ports must not have matching numbers.

D.

Only the LCP port needs to be associated with JTAPI.

E.

Both LCP and RCP ports need to be associated with JTAPI.

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Question # 9

Which two ways are Finesse gadgets deployed? (Choose two.)

A.

supporting gadgets must be accessible by both the Agent PC and the Finesse Server.

B.

Finesse Gadgets must be uploaded only to the the hostrimary Finesse Server.

C.

The 3rdpartyqadqet password and the file upload must be hosted on a separate server.

D.

Finesse Administration changes require a new login or Reset Layout in order to access changes.

E.

The file permissions only need to set for Read for Public Permissions.

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Question # 10

A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

A.

The report does not have a default view.

B.

The report definition is missing Execute permission.

C.

The report is missing Read permission.

D.

The filters of the report refer to Value Lists that have restricted permission.

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Question # 11

What are two core components of PCCE? (Choose two.)

A.

CVP Call/VXML Server

B.

Agent PG A and B side

C.

Cisco ECE Services Server

D.

CVP Reporting Server

E.

Cisco ECE Web server

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Question # 12

Drag and drop the item from the left onto the definition on the right.

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Question # 13

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

A.

Clear the database for duplicates.

B.

Restart the Tomcat service on SQL Server.

C.

Install a compatible ODBC driver.

D.

Add the JNDI Context configuration.

E.

On an SQL Server, create an SQL user for JNDI reference.

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Question # 14

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

A.

It delivers this String via SIP invite to the Virtual Voice Browser.

B.

It defers this string via HTTPS to the Virtual Voice Browser.

C.

It delivers this string via HTTP to the Virtual Voice Browser.

D.

It does not deliver this information to wb.

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Question # 15

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

A.

JNDI name (include the jdbc/ portion]

B.

CUCM Query

C.

SQL Query

D.

JNDI Context

E.

SQL Type (Insert, Update. Single. Multiple]

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Question # 16

What are two ways to access the Bulk Import Tool? (Choose two.)

A.

SPOG

B.

CUCM

C.

Bulk Import Webpage

D.

CCE Web Administration

E.

ICMDBA

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Question # 17

What is referred to as a switch leg on CVP?

A.

Script request from CVP to UCCE/PCCE

B.

Ingress SIP call leg from Ingress gateway to CVP

C.

Ringtone call from CVP to WB

D.

Agent call initiated by CVP

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Question # 18

In PCCE 12k, what are two options to manage payloads? (Choose two.)

A.

a custom payload is created during the installation

B.

ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

C.

delete the default payload and rebuild with the same members

D.

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

E.

a default payload is created during the installation

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