3313 Exam Dumps - Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Question # 9

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

The agentâ€™s web browser is not set for the correct character encoding.

.NET 3.5 Service Pack 1 is not installed on the agentâ€™s computer.

Internet Explorer is not set as the default browser on the agentâ€™s computer.

The agent has not been granted â€œopen E-mail Attachmentsâ€ rights in Contract Center multimedia (CCMM).

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