100-140 Exam Dumps - Cisco Certified Support Technician (CCST) IT Support

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Question # 4

Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.

Note: You will receive partial credit for each correct response.

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Question # 5

You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.

Which action should you tell the user to perform first?

Check cables for connectivity.

Check the screen resolution of webcam.

Update the webcam driver software.

Rollback the webcam driver software.

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Question # 6

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

Implement a plan by changing theusers network settings to match the company standard

Resolve the issue by restarting the wireless access point.

Document the problem and solution in the company's IT knowledge base.

Consider the probable cause for the failure by checking whether other users are affected.

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Question # 7

Move all the problem-solving steps to the answer area and place them in the correct order.

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Question # 8

When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?

Only use information from personal blogs.

Select the first\top website that appears in the search results.

Ask a co-worker for their opinion on the search results.

Verify information using multiple sources.

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