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PMI-PMOCP Exam Dumps - PMI Project Management Office Certified Professional

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Question # 33

The executive management team for a healthcare company is discussing the second quarter's low result in the customer satisfaction score, which is a key performance indicator (KPI). One of the executives shares concerns about wasting efforts on projects and initiatives without being able to keep up with competitors and increase the customer satisfaction score.

Which action should the PMO professional take to avoid such a situation?

A.

Avoid the customer satisfaction metric analysis when assessing projects.

B.

Support the reevaluation of the strategic plan by the executives.

C.

Ask to review the customer satisfaction metrics.

D.

Establish a customer experience department.

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Question # 34

An organization delivers system implementation projects to external clients. The PMO has noticed that recent post-project reviews consistently reveal issues. Further analysis shows that these issues become apparent during end-user testing. The testing process is unstructured and usually lacks documentation.

What next steps should the PMO lead take?

A.

Create a test strategy to be referenced by project teams to support the system-testing process alignment.

B.

Mandate that all project testing issues be logged and reviewed before agreeing on how each item should be addressed.

C.

Deploy a test management tool that should be used by all system implementation project teams.

D.

Assess the organizational project management (OPM) maturity gaps and enhance the test management process.

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Question # 35

A PMO professional is providing strategic guidance to executives and has been tasked with advising the executives on various aspects of the organization's projects to drive success.

Which two tasks are within the scope of the advisory role for a PMO professional? (Choose 2)

A.

Project manager salary benchmarking data.

B.

Project management methodologies.

C.

Project manager job descriptions.

D.

Company data and security policy.

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Question # 36

An experienced PMO professional is tasked with establishing guidelines and procedures to ensure effective decision-making and accountability throughout the project life cycle in a large-scale project management environment. The PMO professional needs to facilitate the establishment of structured guidelines and procedures to govern project activities and promote organizational alignment.

Which action should the PMO professional prioritize?

A.

Establish a centralized repository for project documentation and knowledge sharing to ensure transparency and accessibility.

B.

Collaborate with project stakeholders to define roles and responsibilities to ensure clarity and accountability.

C.

Conduct regular audits to evaluate compliance with established guidelines and identify areas for improvement.

D.

Implement a performance measurement framework to assess project progress and outcomes against metrics of past projects.

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