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PMI-PMOCP Exam Dumps - PMI Project Management Office Certified Professional

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Question # 9

A PMO professional at a software company is in charge of ensuring effective use of methodology and integration between projects, monitoring progress, and identifying any deviations from the defined objectives.

Which responsibility describes the role of the PMO professional in this scenario?

A.

Update the project management plan with the approved scope change and communicate it to the different stakeholders.

B.

Analyze the duration of the user acceptance test that might affect the timeline of a project in the portfolio.

C.

Identify and address issues and interdependence with different projects impacting the project outcomes.

D.

Identify the necessary resources required for the implementation of projects to achieve the expected results.

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Question # 10

A PMO professional is asked to propose a way to optimize project resource utilization in a newly acquired business unit.

Which action should the PMO professional take to accomplish this task?

A.

Request additional resource allocations from the PMO so it can handle the new business unit.

B.

Provide training on avoiding multitasking and other productivity enhancements to optimize throughput.

C.

Perform quarterly capacity planning sessions to balance the resource allocation in a timely manner.

D.

Review the project utilization targets for the individual contributor roles.

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Question # 11

The executive team is concerned with the performance of a PMO. Some customers have complained that service delivery is inconsistent.

What should the PMO professional do first to address these concerns?

A.

Meet with customers and check if a reassessment of expectations is needed.

B.

Present the PMO's benefits realized to the executive team and customers.

C.

Review the service quality metrics for customers regularly to drive consistency.

D.

Increase the number of PMO services offered to its customers.

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Question # 12

A software company hired a PMO professional to establish a new PMO to oversee the performance of its projects and create the required processes. The new PMO professional immediately conducted project management training sessions for all project managers, developed project templates, and regularly conducted project audits. After the PMO had been in service for a year, senior management decided to shut down the PMO due to lack of value generation.

What should the PMO professional have done differently to ensure that the PMO generated the desired value?

A.

Reduce the costs of the PMO in the first year and increase it gradually year over year.

B.

Conduct the required training on a smaller scale first before delivering the training to all project managers.

C.

Change the frequency of project audits in order to reduce the PMO operating costs.

D.

Validate and align with senior management's expectations at the beginning of the PMO setup.

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Question # 13

An enterprise PMO (EPMO) is working with different countries to staff project managers across the organization. Customers are providing feedback stating that the staffing is taking more time than expected when compared to the deadlines agreed upon with the customer.

Which two key performance indicators (KPIs) should the PMO professional monitor for this PMO service? (Choose 2)

A.

The Net Promoter Score (NPS) related to general customer satisfaction.

B.

The average time needed to recruit project managers for the customer.

C.

The number of days taken on average to formally finalize customer requests.

D.

The retention of project managers in their roles on the assigned projects.

E.

The percentage of project manager roles filled within the deadline.

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Question # 14

A mature enterprise PMO unit in a large, diversified holding is now supporting a new business unit as a result of an organizational transformation. The director of this unit expresses doubts on the value and benefits of PMO support during the annual budgeting process.

How should the PMO professional articulate the PMO's value and get buy-in from this stakeholder for the PMO services?

A.

Build the relationship from the bottom up by inviting middle management of the new business to an internal PMO event.

B.

Understand the director's doubts and extend an invitation to present project case studies and PMO success stories.

C.

Ask existing PMO accounts to provide the director with short video testimonials highlighting how they like the PMO.

D.

Involve the PMO sponsor in the next budgeting session to reinforce the PMO's position.

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Question # 15

An organization hired a new PMO professional to enhance an existing PMO that is facing several challenges. Following an initial assessment, the PMO professional identified that the PMO is seen as overly technical and lacking alignment with the organization's business objectives.

What actions should the PMO professional take to improve the PMO's alignment with business needs?

A.

Collect the business requirements and customer needs within the organization.

B.

Develop the PMO team's competencies and capabilities.

C.

Implement accepted industry practices in portfolio, program, and project management.

D.

Simplify the current methodologies and procedures.

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Question # 16

A PMO professional received feedback from the project managers indicating that the project management software is not user friendly and fails to support their work. Which action should the PMO professional take to address this concern?

A.

Identify appropriate software training for the project managers.

B.

Meet with the software developers to address the software complaints.

C.

Schedule feedback meetings with the project managers to discuss the complaints.

D.

Escalate the issue to the project sponsor to reinforce compliance.

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