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OmniStudio-Consultant Exam Dumps - Salesforce Certified OmniStudio Consultant Exam(SP23)

Question # 4

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:

• DataRaptor Extract Action

• HTTP Action

• DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

A.

Combine these actions into an Integration Procedure

B.

Change DataRaptors to extract single objects

C.

Add conditional views to the OmniScript

D.

Add reusable OmniScripts for each step

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Question # 5

A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.

Which two OmniScript features should the consultant recommend to meet this validation requirement?

Choose 2 answers

A.

Calculation

B.

Messaging

C.

Alert

D.

Formula

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Question # 6

An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.

Which OmniStudio tool should the consultant recommend to meet this requirement?

A.

DataRaptor Transform with an interface Map

B.

Aggregation Steps in a Calculation Procedure

C.

Class-based Calculation Procedure

D.

Grouped Calculation Matrix

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Question # 7

A consultant must design a 360 view of the customer. The business requirements are:

• A header card with account information (name, account number, next billing date, invoice method)

• A list of related contacts (first name, last name, phone)

• All the open cases related to the account (subject, priority, SLA)

An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.

Which two FlexCard features should the consultant recommend to improve the user experience?

Choose 2 answers

A.

Use a Datatable element

B.

Use a Block Element with the Collapse property enabled

C.

Use a Zone Template

D.

Use a Custom Style to adjust height and width

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Question # 8

An investment portfolio manager wants to build a console to display:

• Client information

• Profile attributes

• Investment instrument information

There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.

How should the consultant design a solution to meet the requirements?

A.

• A header FlexCard for client information with a Flyout for profile attributes• Child FlexCards for investment instruments with a Flyout for additional information

B.

• A header FlexCard for client information and profile attributes• FlexCards for investment instrument information

C.

• An OmniScript with a Step for client information• Block Elements for investment instruments

D.

• A header FlexCard for client information and profile attributes• Child FlexCards for investment instruments with a Flyout for additional information

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Question # 9

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:

• Step 1: Enter account name to retrieve account information

• Step 2: Review and edit account information

• Step 3: Select products

• Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

A.

Remove Step 1 and prefill the account information automatically.

B.

Divide Step 2 into two steps, so each task is distinct.

C.

Use an Edit Block in Step 4 to enter payment information.

D.

Use Multi-select elements in Step 3 for the product list.

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Question # 10

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.

Which two features should the consultant highlight to address IT's concerns?

Choose 2answers

A.

The FlexCard Wizard

B.

Lightning web components used in FlexCards

C.

Newport Design System used in FlexCards

D.

The FlexCard Designer

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Question # 11

When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.

What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A.

DataRaptor Turbo

B.

DataRaptor Extract

C.

DataRaptor Load

D.

DataRaptor Transform

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Question # 12

Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.

According to best practice, what data source should be used?

A.

Streaming API

B.

DataRaptor Extract

C.

REST

D.

Integration Procedure

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Question # 13

A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

A.

DataRaptor Transform Action

B.

Select

C.

DataRaptor Extract Action

D.

Radio

E.

DataRaptor Post Action

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Question # 14

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.

Which three input elements can the consultant recommend to improve usability and to provide validation?

Choose 3 answers

A.

Headline

B.

Radio Group

C.

Email

D.

Text Area

E.

Range

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Question # 15

Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

A.

Display error messages to the user

B.

Get and update data through APIs

C.

Organize data into multiple pages

D.

Send DocuSign emails for signature

E.

Get and update data in Salesforce

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Question # 16

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:

• Service category

• Number of hours

• Hourly rate

The number of hours should be multiplied with the hourly rate to calculate the total for each row.

Which three OmniScript elements should the consultant recommend to meet these requirements?

Choose 3 answers

A.

Edit Block

B.

Multi-select

C.

Formula

D.

Step

E.

Input Block

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Question # 17

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.

Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A.

Pass the process type as an input

parameter.

B.

Add more conditional views to branch the OmniScript into logical sections.

C.

Add more Step elements to create shorter pages.

D.

Create a specific OmniScript for each business process.

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Question # 18

N NO: 91

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7

Choose 3 answers

A.

OmniScript

B.

Integration Procedures

C.

Calculation Procedures and Matrices

D.

FlexCard

E.

OmniStudio Action

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Question # 19

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:

• Start a process to retrieve plan consumption data

• Create a new case

• Open a promotions web page

• Change the SIM card

which combination should the consultant use in designing the solution?

A.

Custom Event and Redirect URL

B.

OmniScript and Navigate

C.

Event, Navigate and Card

D.

Flyout and OmniScript

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Question # 20

A company is designing a new console for contact center agents. The cards in the console need to display the following:

• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

• "Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

• "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

A.

Using card session variables and a single FlexCard with multiple flyouts

B.

Using card session variables and multiple FlexCards

C.

Using card filter and a single FlexCard with multiple flyouts

D.

Using card filter and multiple FlexCards

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Question # 21

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.

Which two FlexCard features should the consultant recommend to address this issue?

Choose 2 answers

A.

Use a table or chart to display data

B.

Use a flyout action to display additional information

C.

Use a condition to hide data unless specific criteria are met

D.

Put specific fields in a collapsible block

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Question # 22

An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.

What three OmniScrlpts elements should be used to meet the requirements?

Choose 3 answers

A.

DataRaptor Extract Action

B.

Email Action

C.

DataRaptor Post Action

D.

Messaging Element

E.

Calculation Action

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Question # 23

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:

• Minimize implementation time

• Ensure end-user processes are as simple as possible

• Find a way to ensure optimal UX

In this scenario, what two actions should the consultant recommend to the project team'

Choose 2 answers

A.

Replace existing APEX using DataRaptors and HTTPActions

B.

Create new LWC templates for branding and styling

C.

Implement FlexCards and OmniScripts for the front-end

D.

Use existing APEX classes as data sources

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Question # 24

What is the purpose of Step elements in OmniScript?

A.

Allows the user to input data

B.

Groups elements that extract data

C.

Enables the use of repeatable blocks

D.

Organizes the script into one or more pages

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Question # 25

A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.

Which OmniScript feature should the consultant recommend to meet this requirement?

A.

User Roles

B.

Conditional Views

C.

Script Configuration

D.

Script Profiles

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Question # 26

An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:

• Enter the company's website

• Enter the account phone number

• Each field should display on a separate line of the page

Which three elements should the consultant include in the OmniScript design solution?

Choose 3 answers

A.

Number

B.

Text Area

C.

Telephone

D.

Line Break

E.

Text

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Question # 27

A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution?

Choose 2 answers

A.

HTTP

B.

Response

C.

DataRaptor Post

D.

DataRaptor Extract

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Question # 28

A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements'

Choose 2 answers

A.

OmniStudio Action

B.

Calculation Procedure

C.

Calculation Matrix

D.

DataRaptor Transform

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Question # 29

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:

• Allow the user to select one or more energy products from a list

• Get current energy usage data from an external system via an API

• Save the data back to Salesforce as a lead

Which three OmniScript elements should the consultant recommend to meet these requirements?

Choose 3 answers

A.

DataRaptor Post Action

B.

Multi-select Input

C.

Post to Object Action

D.

Radio Input

E.

HTTP Action

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Question # 30

Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

A.

DataRaptor Load

B.

Integration Procedure

C.

Calculation Procedure

D.

FlexCards

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Question # 31

which of the following are Integration Procedure Actions?

A.

Email

B.

OmniScript

C.

PDF

D.

Type Ahead

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Question # 32

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.

What FlexCard feature should the consultant recommend to address this issue?

A.

Zones

B.

States

C.

Actions

D.

Flyouts

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Question # 33

Which OmniStudio tool is optimized for performance and minimizes configuration time?

A.

Integration Procedure

B.

DataRaptor Extract

C.

DataRaptor Turbo Extract

D.

Calculation Procedure

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Question # 34

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?

Choose 2 answers

A.

They future-proof your front-end design.

B.

They can retrieve Salesforce data from multiple objects faster.

C.

They combine multiple actions into a single server call.

D.

They enable better usability in digital interactions.

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Question # 35

which Action element redirects the user outside an LWC OmniScript?

A.

Response

B.

Done

C.

Post to Object

D.

Navigate

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