ISO-IEC-20000-Foundation Exam Dumps - ISO/IEC 20000 Foundation Exam

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Question # 4

Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

By coordinate activities with other parties involved in the service lifecycle

By appointing a designated individual who is responsible for managing the relationship with the external supplier

By agreeing the scope of the services to be delivered by the external supplier

By signing a contract with the external supplier

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Question # 5

How should a problem requiring a change to a configuration item be resolved?

Escalate the problem to service level management

Update the configuration management database

Use a service request

Raise a request for change

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Question # 6

ISO/IEC 20000-1 can be applicable to a service provider:

Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

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Question # 7

What is the intent of incident management?

To restore services as quickly as possible

To match new incidents to known errors

To track problems into the known error database

To communicate with customers as to future service disruptions

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Question # 8

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A contract agreed with the service provider organization

A contract agreed with the customers

A list of service level targets agreed with the customers

A list of service level targets agreed with the service provider organization

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