GCX-GCD Exam Dumps - Genesys Cloud CX: Developer Certification
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Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.
Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.
Default Inbound Script: The default script that pops for inbound calls.
Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script’s properties. Otherwise, Scripter shows no edit fields.Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?