Field-Service-Consultant Exam Dumps - Salesforce Certified Field Service Consultant (SP25)

The asset relationships object is used to track when equipment has been swapped out by creating parent-child relationships between assets. Adding the related asset related listto the asset page allows viewing and creating asset relationships from an asset record. Adding the field history tracking related list to the asset page would track field changes on an asset, but not asset relationships. Adding the product request relatedlist to the asset page would allow requesting products from inventory for an asset, but not tracking asset relationships. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_create.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm &type=5https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm &type=5

Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generateand schedule recurring work orders. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm &type=5https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm &type=5

Inventory is used to track product quantities in different locations such as warehouses or vans. Products Consumed are used to report when parts are used by technicians during service appointments and adjust inventory levels accordingly. Mobile Locations are used to track inventory in technicians’ vans or trucks using geolocation data from their mobile devices. Warehouse Locations are used to track inventory in fixed locations such as warehouses or depots using address data from their records. Products Required are used to request products from inventory for a service appointment, butdo not ensure that technicians report when parts are used. References: https://help.salesforce.com/s/articleView?id=sf.fs_inventory_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm &type=5https://help.salesforce.com/s/articleView?id=sf.fs_mobile_locations_overview.htm &type=5

These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site. References:https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm &type=5

User Territories are records that associate users with service territories for sharing purposes[90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory[91]. Configuring and running the User Territory Sharing Jobin Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly[92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records

These two permissionsets give access to the Crew Management tool, which allows creating and managing crews and crew members. References:https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm &type=5

This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding themto the service report template. References:https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm &type=5

These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work. References:https://help.salesforce.com/s/articleView?id=sf.fs_multi_day_work.htm &type=5