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E3 Exam Dumps - Strategic Management

Question # 4

The concept of Triple Bottom Line (TBL) reporting expands traditional accountancy reporting systems to consider social and environmental performance, rather than simply financial performance.

 

Which THREE of the following does the TBL concept suggest should be measured in order to encourage greater business social responsibility?

A.

Productivity

B.

Profit

C.

People

D.

Planet

E.

Privacy

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Question # 5

Select the ethical principle which is most likely to be challenged in each of the following situations.

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Question # 6

QR is a conglomerate with two divisions, A and B. Given the information below, select the most appropriate strategy for each division to implement.

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Question # 7

BBB discharges small quantities of non-harmful material into the atmosphere as a by-product of its manufacturing process. BBB has been criticised by an environmental journalist who called BBB a polluter.

BBB wishes to influence opinion in its favour and has identified a number of strategic responses to achieve this objective.

Which of the following strategic responses should BBB implement?

A.

Employ Public Relations consultants.

B.

Change its manufacturing process to eliminate the by-product

C.

Do nothing.

D.

Lobby its National Government

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Question # 8

BBB is a global online recruitment agency It has over 20 million clients registered worldwide and estimates that it holds up to 80 terabytes of data about its clients. BBB gathers data about its clients from a wide variety of sources, such as client registration data input directly to the website, client browser and search histories and social media activity, all of which are used to build up a view of its clients.

Client data changes on a frequent basis and must be updated continually. New clients join the site regularly and the employment needs of clients often change. BBB utilises Big Data Analytics to evaluate its client data.

Which of the following features of Big Data are evident in BBB?

Select ALL that apply

A.

Variety

B.

Volume

C.

Velocity

D.

Veracity

E.

Visibility

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Question # 9

Porter suggests that competitive advantage arises from the implementation of a 'generic strategy'. Which THREE of the following are NOT generic strategies?

A.

Cost leadership

B.

Focus

C.

Differentiation

D.

Diversification

E.

Market development

F.

Market penetration

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Question # 10

An IT project is currently being undertaken by VVV, a large university. The project is to design and install a secure information system network for all academic staff and administrative staff in the university. The Executive Board of VVV has insisted that the key objective of the project team is to track and monitor how the information system is being used by the academic staff and the administrative staff once it is implemented.

 

Which of the following would be an appropriate performance measure for the key objective set by VVV's Executive Board?

A.

Overall usage time of the system compared to plan.

B.

Number of staff trained in the use of the new system.

C.

Percentage of staff usage of the system split between academic staff usage and administrative staff usage.

D.

User satisfaction levels.

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Question # 11

T is a management consultant. He was recently contracted by company XYZ to act as an external Change Agent in a program of change being undertaken. T's first task was to assist XYZ in clearly defining the outcomes of the change program and ensure that these were achievable. T also set up a number of change teams and led several workshops and team building exercises. Many of XYZ's staff were resistant to the change program. Therefore, T had to ensure that he created an appropriate vision for the change and was able to resolve any conflict which occurred during the change program.

 

Which THREE of the following are the key skills of a Change Agent demonstrated by T?

A.

Goal Setting

B.

Negotiation skills

C.

Independence

D.

Role Setting

E.

Managing up

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Question # 12

Which of the following statements are consistent with an effective strategic approach to supply chain management within a manufacturing Organization?

 

Select ALL that apply.

A.

Identifying new opportunities for close liaison with an Organization's key suppliers and key customers, supported through the effective use of IT.

B.

Anticipating and responding to the increasing legal, consumer and ethical demands being made on an Organization's supply chain.

C.

Effective supply chain management plays an important role in contributing to the Organization's overall success.

D.

A senior member of the management team has oversight and responsibility for supply chain activities within the business.

E.

Recognising product liability is easily transferred from the manufacturer to the retailer.

F.

Industry consolidation has no impact on an Organization's position within its supply chain.

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Question # 13

SSS is a large department store. It operates a chain of stores throughout Country Z. It offers a wide range of products, from cosmetics through to home furnishings.

 

SSS's Value Chain is presented below. 

 

Which of the following generic strategies is being undertaken by SSS?

A.

Cost Leadership

B.

Differentiation

C.

Differentiation Focus

D.

Stuck in the middle

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Question # 14

Information regarding two potential investments, that do not provide initial, valuable positive NPV opportunities, is outlined below:

• Y is a telecoms company, considering paying a premium for a Chinese telecoms company which has exclusive rights to service a large segment of the Chinese market, currently worth $123 billion in total The exclusive rights cover 25% of the market

• Z is a developed market retailer, considering paying a premium for an Indian retail company in the belief that the market is going to continue to be

lucrative and grow by 8% per annum for the foreseeable future The current market is worth $600 billion and the company currently has 12% of the total market.

Which of the following statements regarding sustainable excess returns for the above real options is true1?

A.

Y has the potential to generate greater excess returns as a follow on option than Z

B.

Z is an example of an option to abandon and not a follow on option.

C.

Y is an example of an option to abandon and not a follow on option

D.

Z has the potential to generate greater excess returns as a follow on option than Y.

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Question # 15

BCD is a small private hospital providing elective surgery to patients. Elective surgery is not essential to the patient's health and can be regarded as a luxury.

Match the performance measure to the strategic goal and match the direction of improvement to each measure.

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Question # 16

Which of the following techniques is concerned with evaluating the interrelationships between the competitive moves of a set of competing organisations?

A.

Opportunity mapping

B.

Gamtheory

C.

Visioning

D.

Role playing

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Question # 17

A Porter states that competitive advantage can be gained by following one of three generic strategies.

Place the appropriate generic strategy against each of the statements below.

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Question # 18

Mayo defined knowledge management as the management of the information, knowledge and experience available to an Organization. Which THREE of the following are steps in the development and implementation of a knowledge management strategy?

A.

Gaining top management support.

B.

Creating the technological infrastructure.

C.

Populating the databases.

D.

Appointing a change agent.

E.

Establishing a knowledge management budget.

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Question # 19

LLL is an international oil and gas exploration company. It is considering investing S300 million in developing new oil fields in Country D. For this it will need to obtain a license from the government of Country D.

These new oil fields will bring much wealth to Country D because a large proportion of the revenue from the production of oil will be paid to the government as part of the licensing agreement.

However, oil production in Country D will have some undesirable social effects, such as the threat of pollution, congestion to the roads and pressure on local amenities such as housing, electricity and clean water.

Which of the following approaches to stakeholder management should LLL NOT undertake in order to enter Country D?

A.

Issue free shares in a Joint Venture to develop oil fields to government ministers from Country D.

B.

Commit to improving the local amenities and roads as a part of the application for a license in Country D.

C.

Develop and circulate a promotional video showing the benefits enjoyed by other countries in which LLL operates.

D.

Undertake stakeholder mapping to identify the interests of the most powerful players in the decision to grant a license to LLL.

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Question # 20

Company GG is considering its future strategy on delivering a long-term competitive advantage. The Finance Director has recommended that the Board includes in the strategy a separate section on sustainability. 

 

Which of the following is NOT a correct sustainability statement? 

A.

The creation of wealth should be integrated with long-term sustainable development.

B.

An advantage of sustainable development is the reduction of costs though efficiency.

C.

When establishing sustainability only financial key performance indicators should be considered.

D.

Resources are used at a rate that allows them to be replaced.

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Question # 21

PQ is an international airline.

In accordance with Porter's Value Chain, select “Primary” or “Support” for each of the activities listed below:

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Question # 22

Which of the following is NOT included in the Information Systems Strategy (ISS) of Earl's three levels of information strategy?

A.

Division / SBU / Function based

B.

Business-focused

C.

Management-focused

D.

Demand-orientation

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Question # 23

HH is an outdoor theatre which is based in the capital city of country N. Tickets for shows can be booked at the ticket office or online. HH has identified the following critical success factors (CSFs):

An excellent, online ticket booking system

Customer satisfaction

Which of the following would be suitable key performance indicators (KPIs) for HH? (Choose all that apply.)

A.

Customer show ratings, scored out of ten.

B.

Number of returning customers each year.

C.

Profit from sales of snacks and drinks.

D.

Employee turnover.

E.

Percentage of ticket bookings aborted before completion.

F.

Number of customer complaints.

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Question # 24

RST is a company specializing in the production of wood-based products. RST has decided to introduce a fully integrated Information System across all divisions in order to improve knowledge sharing throughout the business and enhance customer relationship management.

RST is expecting resistance to the integrated Information System from it's staff who are key to the business and would be difficult to replace. Staff have a good understanding of why the new system and knowledge sharing is needed and how the system will work but many staff are not happy about the potential changes to their working conditions.

Which of the following change leadership styles, as outlined by Kotter and Schlesinger, would be most appropriate for RST to adopt?

A.

Education

B.

Coercion

C.

Manipulation

D.

Negotiation

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Question # 25

TTT is a software design company which has grown successfully over the last 8 years. It has been highly innovative and often collaborates with a number of external partners to produce high quality, innovative software for a wide range of customers.

 

TTT's owner, K, has been a driving force behind its success. He spends a great deal of time analysing what is happening in the marketplace and trying to predict what customers need from TTT, through a network of industry contacts. He has a strong vision for TTT and communicates this, with conviction, to his staff in regular face to face meetings. He recognises and rewards his staff when new developments are undertaken and completed successfully and believes that if staff feel appreciated, then they will be more motivated to succeed. 

 

Which THREE of the following skills for a leader in a change adept Organization does K demonstrate?

A.

Tuning into the environment

B.

Building coalitions

C.

Communicating a compelling aspiration

D.

Learning to persevere

E.

Making everyone a hero

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Question # 26

BBB operates a small chain of coffee shops within Country X. a mature economy in northern Europe. BBB was established 20 years ago and currently employs over 150 staff in 25 shops located in major towns and cities throughout Country X. BBB attracts a wide range of customers, who are attracted by its extensive menu of coffee products and food Customers can either consume their purchases within the shop or can take their purchases away.

Which THREE of the following external environmental changes would have the greatest impact on BBB in the next three years?

A.

A worldwide shortage of coffee beans due to climate changes, affecting availability.

B.

The opening of an internationally renowned chain of coffee shops in Country X.

C.

An increase in the national statutory minimum wage in Country X.

D.

A planned refurbishment of 80% of BBB's shops to update its image and increase shop floor space

E.

An increase in the average age of the population in Country X due to falling birth rates.

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Question # 27

The Chief Executive Officer (CEO) of Company Y has recently attended a series of presentations on the six key roles that the World Economic Forum (WEF) recommend organisations fulfil in order to succeed in the digital age.

The CEO is particularly interested in changing the focus of Y from a five year, to a one year planning cycle, with more focus on experimentation and less focus on long-term planning.

Which of the six roles suggested by the WEF is the CEO particularly interested in?

A.

Strategic planner

B.

Driver of information-based business models

C.

Operational excellence driver

D.

Innovation promoter

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Question # 28

Company GGG wants to gain competitive advantage and has decided to use data mining.

 

Which of the following would NOT result from data mining?

A.

Classification

B.

Description

C.

Forecasting

D.

Sequences

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Question # 29

A has a portfolio of business units. One of A's units has a total market share of 25% and its largest competitor has a market share of 20%. In the last year the overall market of this business unit has declined by 2%, although its revenues have increased by 12%. following a successful marketing campaign.

According to the BCG matrix. A's business unit would be classified as which of the following?

A.

Dog

B.

Cash Cow

C.

Star

D.

Question Mark

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Question # 30

Which TWO of the following benefits could be achieved through the use of Triple Bottom Line (TBL) Reporting?

A.

It may attract ethically aware customers.

B.

It is a straightforward and easy method for measuring targets.

C.

It is easy to quantify the environmental measures included

D.

It can ensure consistency in maximising stakeholder goals

E.

lt can result in cost savings.

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Question # 31

Which of the following statements is NOT a role for Management Accountants involved in the strategy development process?

A.

Consider and raise awareness of the ethical impact of proposed strategic decisions.

B.

Integration of financial and non-financial information.

C.

Writing the Annual Report.

D.

Assist the Board in determining risk appetite.

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Question # 32

Which of the following would be likely to encourage an organization to use Scenario Planning? (Choose all that apply.)

A.

The organization often experiences 'group-think', leading to a narrow view of the future.

B.

Competitor's are increasingly using Scenario Planning as part of their strategy formulation process.

C.

The organization has achieved all of its objectives and operates within a stable external environment.

D.

The organization has not previously experienced any major surprises or expensive strategic mistakes.

E.

Uncertainty in the industry is high, relative to management's ability to predict or adjust to change.

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Question # 33

Select the quality associated with effective coaching and mentoring for each of the descriptions below:

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Question # 34

D is a Project Manager. D has just left a meeting with the Executive Team of his Organization. D is delighted that the Executive Team has given support to D's proposal to implement a knowledge management system in the Organization.

 

What should be the next activity that D undertakes in this project?

A.

Create a technological infrastructure of hardware and software.

B.

Create database structures to store and reference knowledge.

C.

Gain the commitment of senior management to the project.

D.

Populate the knowledge management system with knowledge.

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Question # 35

Which of the following is NOT an external driver that leads management to adopt greater sustainability in the activities of its business?

A.

Scientific research demonstrating the adverse impacts of global warming.

B.

Increased taxation of the emissions and waste created in industry supply chains.

C.

Customers' concerns, following widespread adverse publicity, over the very low pay of factory labour in manufacturing.

D.

Investor pressure for higher dividends.

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Question # 36

Kaplan and Norton developed a model called the Balanced Scorecard to assist in the formation and achievement of strategic policy.  Within this model are four perspectives. Which of the following statements is NOT applicable to a Balanced Scorecard perspective?

A.

To succeed financially, how should we appear to our shareholders?

B.

To achieve our vision, how should we appear to our customers?

C.

To achieve our vision, how will we sustain our ability to change and improve?

D.

To achieve our vision, how should we appear to our stakeholders?

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Question # 37

WXY has been criticised by an activist shareholder for a lack of clarity in its formulation and implementation of strategy.

The activist shareholder states that WXY is confused as to the different levels of strategy and it has pointed to examples of inappropriate levels of management being held responsible for strategies that they do not control

WXY has decided to use the categories, Corporate, Business and Functional to clarify its strategic processes.

Which of the following are Corporate strategies?

Select ALL that apply.

A.

WXY has improved the duration of its products' working lives to match its major competitor.

B.

WXY is closing its data management business.

C.

WXY is to move its Head Office and manufacturing facilities from Europe to Asia.

D.

WXY intends to introduce improvements to its occupational pension scheme.

E.

WXY will invest in robotics to become the lowest cost producer in its industry.

F.

WXY intends to replace its transport fleet every five years.

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Question # 38

QQQ is a family run business which manufactures and sells chocolate. QQQ employs 80 staff in its factory and shops. It operates 10 shops within a number of small towns in the northern region of Country P. In the last four years, demand for QQQ's products has decreased, as customers in its local region are increasingly shopping in large supermarkets and out of town facilities, which are more convenient and tend to offer cheaper priced goods. The recent economic recession has hit the region hard and many local people have moved away to find work in other regions of the country. The internet has also impacted upon its business, as many customers are now making purchases of chocolate via the internet.

The Managing Director (MD) of QQQ has recently retired and the Board took the decision to make an external appointment to replace him. The new MD believes that QQQ needs to invest in new technology within its factory. This would reduce staffing levels by 15% and would reduce wastage and costs, allowing QQQ to offer more competitively priced products. He also believes that QQQ must invest in its own website. However QQQ's staff are very unhappy with these proposals. Some of the family members of the Board are concerned that this change will destroy the family tradition and reputation of QQQ that has been built up over many years.

Select the correct descriptor for each of the forces for change below.

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Question # 39

According to Johnson, Scholes and Whittington, Suitability is an important consideration when evaluating potential alternative investment strategies.

 

Which of the following is a Suitability consideration?

A.

There are limited raw materials available.

B.

Finances are available.

C.

Current markets are not saturated.

D.

Staff will be resistant to change.

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Question # 40

Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?

A.

Flexibility

B.

Customer satisfaction

C.

Quality

D.

Productivity

E.

Cycle time

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Question # 41

AAA has a new CEO who wants to introduce rational strategy into the organisation.

Which THREE of the following are aspects of the rational strategy model?

A.

AAA analyses its environments.

B.

AAA uses digital technology to solve traditional problems.

C.

AAA takes advantage of opportunities as they arise

D.

AAA selects the best strategic option.

E.

AAA uses feedback to influence its future strategy.

F.

AAA makes small scale extensions of past policy.

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Question # 42

Which THREE of the following statements apply to Lynch's performance pyramid? (Choose three.)

A.

The performance pyramid is designed to ensure that all activities support the organization's vision.

B.

The right-hand side of the pyramid contains measures which are predominantly non-financial.

C.

The left-hand side of the pyramid contains measures which have an external focus.

D.

The business operating systems level includes the market-related Critical Success Factors.

E.

The lowest level of the pyramid contains the day-to-day operational measures.

F.

The business unit level includes measures which relate to internal systems needed to meet customers' needs.

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