The last release of a critical application contained an error that significantly impacted the business. While the error was detected immediately after release, the situation was not resolved in a timely manner. During the retrospective, it was identified that many of the delays were the result of poor communication and collaboration between development and operational teams.
What steps could the IT organization take to improve its response and resolution in the future?
The IT department of a very large insurance company is trying to improve the collaboration and communication between development and operational teams without much success. The department has many silos that are organized by expertise and led by a different manager. The managers of each team do not seem to be particularly interested in DevOps since they have been operating this way for many years and like their silo culture.
What is this organization suffering from?