CVS Exam Dumps - Certified Value Specialist

The correct answer is A. $480,000 . In the CVS Value Methodology context, life-cycle cost includes the initial cost, recurrent annual costs, and discrete future replacement expenditures over the defined service period. SAVE’s VM Dictionary defines life-cycle cost as the sum of initial cost, recurrent annual cost, single expenditures, and disposal or salvage value over a specified period. It also defines recurrent annual cost as operation and maintenance cost occurring throughout each year, and single expenditure as a future replacement outlay occurring at discrete times during service life.

For Car A , the initial cost is $40,000 . Annual fuel use is calculated as:

40,000 km ÷ 10 km/liter = 4,000 liters per year

4,000 liters × $9 = $36,000 per year

$36,000 × 12 years = $432,000

Replacement costs occur every two years during the 12-year service period, excluding a replacement at the end of year 12 because the vehicle’s service life ends. Therefore, replacements occur at years 2, 4, 6, 8, and 10 :

5 × ($600 batteries + $1,000 tires) = 5 × $1,600 = $8,000

Total LCC = $40,000 + $432,000 + $8,000 = $480,000 .

References/topics: Evaluation Phase; Life-Cycle Cost; Initial Cost; Recurrent Annual Cost; Single Expenditure; Cost Analysis.

The correct answer is B . SAVE’s dictionary defines a facilitator as someone who is substantively neutral, has no substantive decision-making authority, and helps a group improve how it identifies and solves problems, makes decisions, and increases effectiveness. In the VM context, the facilitator leads the group through the VM Job Plan and is associated with the Value Team Leader role.

Option A is wrong because a facilitator who pushes a preferred solution compromises neutrality and suppresses team ownership. Option C is too narrow; cost estimating may support the study, but the facilitator’s role is process leadership, not simply estimating. Option D is unrealistic and incorrect. Disagreement can be productive when managed professionally. The facilitator should structure the discussion, clarify assumptions, surface competing stakeholder needs, and guide the team toward function-based consensus. CVS facilitation requires discipline: the facilitator protects the process, manages participation, maintains phase boundaries, and prevents premature judgment while ensuring the team produces usable outputs.

References/topics: VM Facilitation; Team Dynamics; Facilitator Neutrality.

VOC stands for Voice of the Customer . In Value Methodology, VOC is primarily associated with the Information Phase , where the VM team gathers, organizes, reviews, and transforms information before moving into Function Analysis. SAVE International’s Core Competencies specifically place “Voice of the customer” under Information Phase — Apply methods to transform information , tied to VM Guide Section 5.4.1 . ( )

The purpose of VOC is to capture what customers, users, owners, and stakeholders actually need, value, expect, and consider important. This is critical because VM does not define value only from the designer’s, supplier’s, or facilitator’s perspective. Instead, value must be interpreted through customer-required functions, performance expectations, quality needs, constraints, and acceptance criteria. Option C, “voice of the client,” is too narrow because the client may be only one stakeholder, while VOC reflects the broader customer/user value perspective. Options A and D are not recognized VM terms in this context.

References/topics: Information Phase; Voice of the Customer; Transforming Information; Customer Requirements; Value Determination.

The correct answers are A. Encourage participation by those affected by the change and D. Appoint an oversight committee . In the Implementation Phase, the approved VM proposal must be converted from an accepted recommendation into an actual organizational action. When the proposal requires organizational change, technical approval alone is not enough; successful implementation depends heavily on acceptance, ownership, coordination, and follow-through.

Encouraging participation by those affected by the change is essential because employees, managers, operators, and process owners who must live with the change often understand the practical barriers, workflow impacts, training needs, and resistance points. Their involvement improves buy-in and reduces implementation failure.

Appointing an oversight committee is also appropriate because organizational change normally crosses departments, responsibilities, and authority levels. Oversight provides governance, monitors progress, resolves conflicts, confirms accountability, and ensures the approved VM proposal remains aligned with the intended value improvement.

Option B is less suitable because an implementation plan should be clear and controlled, but not so rigid that it prevents adjustment during organizational transition. Option C is not required; a consultant may help in special cases, but it is not a primary VM implementation requirement.

References/topics: Implementation Phase; Change Adoption; Stakeholder Participation; Implementation Governance; VM Proposal Follow-Through.

The correct answers are A, D, and E . A Function Performance Specification is used to define performance requirements in terms of the functions that must be achieved, not in terms of a predetermined design solution. In VM, value is linked to functions measured by the customer’s performance requirements, and the methodology seeks alternate ways to accomplish a function while meeting customer performance expectations. ( )

Therefore, it accurately identifies requirements specific to functions . FPS characterizes each function through criteria, expected performance levels, and flexibility, which makes the requirement measurable and traceable. ( Value Analysis ) It also communicates customer performance wants and needs because it documents what the user or customer expects the solution to accomplish. The FPS approach expresses needs and expected performance without reference to a specific solution, allowing broader innovation while maintaining customer requirements. ( Value Analysis )

It also helps uncover hidden assumptions because vague wants must be translated into explicit criteria, levels, and flexibility. Option B is incorrect because FPS does not evaluate or limit VM team options; it defines functional performance expectations. Option C is incorrect because FPS should avoid constraining designers to a specific design.

References/topics: Function Analysis Phase; Function Performance Specification; Customer Requirements; Performance Criteria; Functional Requirements.

The correct answer is D. Identify a few subjects that would benefit from change and recommend a VM study through dialogue with staff . When an organization resists a new VM program, the coordinator should build acceptance through participation, relevance, and early demonstrated value—not by forcing compliance or emphasizing deficiencies.

SAVE’s Study Guide describes VM as a systematic process used by a multidisciplinary team to improve value through function analysis, with value improvement achieved by identifying alternate ways to accomplish required functions. ( ) This means VM acceptance is strongest when people see how the method applies to real organizational problems. The Study Guide also emphasizes that management should support resources and implementation, while affected parties should be involved early to gain maximum benefit from a Value Study. ( )

Option A may help education, but it does not directly overcome resistance. Option B can sound accusatory and may increase defensiveness. Option C creates top-down compliance, not genuine acceptance. Option D is best because it uses dialogue, selects practical pilot opportunities, and allows staff to experience VM as useful rather than imposed.

References/topics: VM Programs; Program Acceptance; Value Manager Role; Stakeholder Engagement; Organizational Change; Value Study Selection.

1st: Selecting Subjects for VM Studies

2nd: Study Preparation and Team Selection

3rd: Study Implementation and Reporting

4th: Attending VM Studies

The correct priority order reflects the highest-leverage responsibilities of a VM Program Manager. The first priority is selecting subjects for VM studies because the program’s value depends on choosing projects with meaningful improvement potential, management relevance, and timing suitable for influence. SAVE’s Value Methodology Standard identifies a typical duty of the value program unit as selecting projects for VM study, obtaining approval, and securing team members.

The second priority is study preparation and team selection . A VM study can fail before the workshop begins if scope, data, logistics, and team composition are weak. The Standard specifically requires team composition to be reviewed so customer, technical, and management areas are represented, and the team leader confirms schedule, location, support needs, and data-gathering assignments.

The third priority is study implementation and reporting , because accepted proposals must be tracked and benefits verified. SAVE guidance assigns the value program unit responsibility for progress reporting and monitoring implementation of accepted VM proposals. Attending VM studies is lowest because personal attendance is less critical than governance, study selection, preparation, and implementation control.

References/topics: VM Programs; Value Program Manager Responsibilities; Study Selection; Team Selection; Implementation Tracking and Reporting.

The correct answer is D. Customers . In Value Methodology, value is not judged mainly by the design team, facilitator, or internal decision makers. It is judged from the perspective of the party seeking or acquiring the needed function. The SAVE International Study Guide defines value as a relationship between function and resources , where the function is measured by the performance requirements of the customer , and the resources are the materials, labor, price, time, and other inputs required to accomplish that function. ( cdn..com )

This means customers directly connect value with the functions they want to obtain. They are not buying materials, drawings, specifications, or technical complexity for their own sake; they are acquiring useful functions such as support load, move people, protect asset, reduce risk, or provide comfort. Users may experience the function, and decision makers may approve funding, but the customer is the party whose performance expectations define whether the function provides acceptable value.

Therefore, in CVS® terms, customer requirements are central to value determination because function must satisfy customer expectations while resources are minimized or optimized.

References/topics: Function Analysis Phase; Value Definition; Customer Requirements; Function/Resources Relationship; VM Fundamentals.