CSQA Exam Dumps - CSQA Certified Software Quality Analyst
An objective for conducting a 'baseline study' can be to identify quantitatively 'potential problems'.
The objective of estimation sampling is to select a sample, which represents the universe as closely as possible and is a snapshot of the universe. Estimation will permit the Quality Assurance Analyst to inform management of the size or severity of a problem without examining the entire universe. The data gathered in the sample is extrapolated to the entire universe.
Which of the following is the correct definition of the quality attribute reliability?
The plan of organization in methods and procedures adopted by management to ensure that resource use is consistent with laws, regulations, and policies; that resources are safeguarded against waste, loss, and misuse; and that reliable data are obtained, maintained, and fairly disclosed in reports. The previous statement is the definition of:
Causes of variation that are typically "external" to the process are referred to as:
A brainstorming session should be used to develop a cause-and-effect diagram identifying all possible causes of _________________.
Your manager has been reading about the “Toyota production system,†also known as “Just-In-Time†(JIT) production. She has asked you to suggest ways that you might employ JIT principles in the IT area. Briefly describe what you would suggest.
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There are three types of enforcement actions; automated enforcement, self-enforcement, and supervisory enforcement. Which of these is the best enforcement action and why? Give an example that illustrates why it is the best.
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Define static testing and dynamic testing. Give an example of a static test and give an example of a dynamic test.
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Explain the difference between verification and validation. List two verification techniques and two validation techniques.
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Why are 'independent' test teams preferred? List three responsibilities of a Test Manager who is the leader of independent test team.
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One of the key attributes of an effective quality environment is integrity and ethical values. Briefly explain four ways that integrity and ethical values are established in a quality environment.
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As part of process deployment, the people who will use the new or improved process approach must learn and remember the approach. List four effective ways to learn the new approach and three ways for remembering when to use it.
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CobiT enables an enterprise to implement effective governance over IT. Briefly describe the CobiT Model.
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Dr. W. Edwards Deming was a strong advocate of continuous process improvement. Describe below what you believe is meant by the term "continuous process improvement", and then list at least five steps that are necessary to implement a continuous quality improvement program.
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Your CIO was very upset when she heard that the latest release of program X had 20% more defects found in production than was expected. She has ask you to identify what you believe caused this higher than expected level of defects. List the items you would include on a cause-and-effect diagram to help visualize, clarify, link, identify and classify possible causes of the high defect rate. Then, explain how you would use the diagram to get at root causes. (NOTE: You do NOT need to draw the diagram.)
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Selecting the right organization to develop software is critical to successfully outsourcing development. The selection process must find a competent and compatible organization to develop all or part of the software development. List five concerns that need to be addressed when selecting an outsourced organization.
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You have been working for years in a company that does not embrace a continuous improvement approach. You have been promoted to QA Manager and your first order of business is to establish process improvement teams (PIT). Describe who you plan to ask to join a PIT and what their responsibilities will be.
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In many organizations, mentoring is a way senior employees pass their experience and insights to junior employees. Describe how you would develop a mentoring program that would ensure the knowledge transfer between senior and junior staffers.
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What does it mean to do a "baseline study"?
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During the demonstration of COTS software in operation, what does it mean to perform the "smell" test?
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Describe what nominal, ordinal, interval, and ratio data types are. Give an example of each.
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Stress-testing subjects a system to which of the following types of tests?
You have observed a high failure rate in production due to defects in the computer programs. If you follow good quality practices, the approach you would take to reduce the incidence of failure is to:
If common causes of variation result in a process operating outside the customer's specifications, the process is improved by reducing the special causes of variation.
Experience has shown statistically that as program modules become more complex:
Which organization developed the generally accepted model for internal control?
Which of the following quality control activities is most effective in uncovering defects?
Which of the following management philosophies would be associated with a quality management philosophy as opposed to the traditional management philosophy?
There is a strong correlation between process maturity and defect rates. As the process maturity level increases, the defect rate decreases.
Which layer of management is the weakest link in a successful quality management program?
Which party(s) is responsible to ensure protection of intellectual property rights included within a contract for software development?
During the management cycle, which activity MUST be integrated with other activities because it is a continuous activity?
What early quality pioneer developed the "Quality Trilogy" of Quality Planning, Quality Control, and Quality Improvement?
The team member is told what to do, and then how to check that what was done was done correctly. This statement shows relationship between:
Which of the following is the measurement of your current level of performance:
If you use the PDCA cycle for managing processes, which activity is associated with the CHECK component?
A subjective enforcement decision is when someone analyzes the situation and then makes a decision on whether or not to enforce the policy.
In control charts, accepted practice uses a width of _________________________around the population mean (?) to establish the control limits.
It is generally agreed that people are the key to providing an adequate and appropriate level of security. One of the most effective methods for involving people in security is:
At a minimum, the acceptance test for contracted software should validate:
Branch testing technique is included in which of the following test data categories?
Tracking the status of each requirement throughout the development and test phases is called:
To validate that the COTS software will meet the functional and structural needs of the user, both ________________ and _______________ Testing is performed.
Which of the following factors should NOT be considered when defining a Control Method?
Which of the following question(s) is associated with the post-implementation review?
Before defining a new process, the scope of the process should be identified. Element(s) for process scope is(are):
Which of the following is not one of the four major purposes of recording defects?
Though priority assigned to a defect is usually subjective, but are dependent on user input(s) or factor(s) such as:
Which of the following is a level for maturing the People Management Processes?
If you had seven programs and the size in function points were 80, 20, 20, 60, 40, 50, and 150. What is the median size of those seven programs in function points?
If your IT organization does not have a measurement program, what would be a good prerequisite(s) to implementing a measurement program in your IT organization?
The factors that need to be addressed during contract negotiations for software developed by an outside organization include the following, except for:
A major corporation issued this statement: "We see ourselves now and in the future as a company with a strong customer franchise, known for reliability, trust and integrity in all relationships. Our business will be based on technologies that have evolved over a long history and which will give us unique advantages over our competition. These technologies will span our core businesses and will also go beyond boundaries we can see today." What type of statement is this?
Which one of the following is NOT a step for benchmarking to establish a baseline goal?
Management commitment is the single most important requirement for successful implementation of quality management.
It is important in developing a contract that the contract provisions are fair to both parties. The reason for this is:
Who is responsible to ensure that the organization has sufficiently trained personnel to protect its IT resources?
Which of the following is / are used for determining the magnitude of the Risk?
Outsourced software can be developed by an organization within the country of use or developed in another country. Which of the following is a difference associated with software developed by an organization in another country?
The development of the approach for process deployment is much harder than the actual deployment of the process.
What is the risk that an organization faces if management does not take action to alter the risk's likelihood or impact?
It is very important 'to evaluate how employees feel about their manager or leader' to assess the climate of a specific organization or group. An assessment of an organization's 'climate' discovers if the employees' satisfaction level is positive or negative.
Which of the following would be measured subjectively to develop a baseline:
Which type of benchmark is used to set and validate objectives to measure performance?
An objective baseline relies on judgment being applied in making the measure.
Of the following steps, which step of implementing an IT quality function will be performed continually?
Which of the following tool(s) can be applied to determine the change in process scope?
If there is a 50% probability of a risk occurring and the impact of the occurrence is $40,000 lost of revenue, then what is the expected value of the risk?
Which management tool would you use if your QA team needed to prioritize issues?
Special concerns during acceptance testing of software developed by a vendor are:
Your manager describes his / her desires and intents concerning a process to you. The manager is describing the:
Process ___________ allows priorities to be set for defining or improving processes.