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CIS-SAM Exam Dumps - Certified Implementation Specialist - Software Asset Management Professional Exam

Question # 4

ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.

In which phase is the software running on a device identified?

A.

Classification

B.

Scanning

C.

Exploration

D.

Identification

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Question # 5

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

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Question # 6

By default, which ServiceNow role can view reconciliation results?

A.

sam_reconcile_user

B.

sam_user

C.

sam_viewer

D.

sam_cmdb_user

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Question # 7

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

A.

Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.

B.

On-premise instances do not receive automatic Software Library updates.

C.

Normalization content is eligible for the export feature.

D.

By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

E.

You must opt-in to the SAM Content Service through the Content Service setup page.

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Question # 8

Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

A.

It can be deleted or deactivated

B.

Yes, it can once accepted

C.

It cannot unless the lifecycle stage is EOL

D.

No, it cannot

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Question # 9

Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?

A.

Country, Department, Corporation, Location, Account

B.

Country, Department, Company, Region, Cost Center

C.

Country, Business Unit, Corporation, Location, Account

D.

Country, Business Unit, Company, Region, Cost Center

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Question # 10

How often is the scheduled job for the normalization process run?

A.

Nightly

B.

Weekly

C.

Every time Discovery is run

D.

Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

E.

Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

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Question # 11

Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

A.

Manually set Allocations available on the entitlement to Zero (0)

B.

Expire identified active software entitlements

C.

Run the Software Model Lifecycle Report

D.

Revoke all current allocations

E.

Recover the identified software entitlements

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Question # 12

When loading a medium amount of data, which is the best method to use?

A.

Use Discovery to find software on the network

B.

Modify a workflow

C.

Manually add through ServiceNow forms

D.

Import data

E.

Create a business rule

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Question # 13

By default, which persona is responsible for loading asset management data from integrations and discovery tools into SAM Pro?

A.

ServiceNow process owner

B.

SAM manager

C.

SAM administrator

D.

ServiceNow administrator

E.

SAM user

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Question # 14

Define the three catalogs that support the request and procurement process.

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Question # 15

Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

A.

Yes, they can once accepted

B.

They can be deleted or deactivated

C.

They cannot until all associated allocations have been removed

D.

No, they cannot

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Question # 16

When creating custom products: (Choose the best answer.)

A.

Custom products should not be tracked in ServiceNow.

B.

Custom products should not be created for anything included in the content library.

C.

Custom products are automatically created in the content library.

D.

Custom products should be created for anything included in the content library.

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Question # 17

Which of the following are true of plugins? (Choose two.)

A.

Plugins can be disabled or deactivated when no longer in use.

B.

Plugins can be activated by default in the base ServiceNow system.

C.

When a plugin is active you cannot hide its functionality.

D.

Plugins are stand-alone and do not depend on other plugins being activated.

E.

Plugins are software components that provide specific features and functionalities.

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Question # 18

The definition forin the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.”

A.

Reconciliation cost

B.

True-up cost

C.

True-down cost

D.

Over-licensed cost

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Question # 19

The goals of Software Asset Management include which of the following? (Choose three.)

A.

Optimize spend

B.

Rationalize business applications

C.

Maintain compliance

D.

Identify unauthorized usage

E.

Support software audits

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Question # 20

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

A.

‘Group by’ or ‘Stacked by’

B.

‘Group by’ and ‘Stacked by’

C.

‘Stacked by’

D.

‘Group by’

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Question # 21

ServiceNow Discovery finds IP-enabled devices and the software that runs on them. It uses a combination of the following methods to explore the devices. (Choose three.)

A.

Agents

B.

Signature files

C.

Patterns

D.

Probes

E.

Sensors

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