CIS-PA Exam Dumps - Certified Implementation Specialist - Platform Analytics

TheKPI Detailsapplication provides anexploratory, in-depth view of individual indicators. It allows users to analyze trends, targets, forecasts, breakdowns, and historical performance beyond what is shown in high-level dashboards.

KPI Details is not a content pack and does not consist of predefined reports. While Analytics Hub displays summary KPI information, KPI Details is a dedicated application for deeper investigation and performance review. ServiceNow documentation clearly describes KPI Details as a drill-down analysis tool, making option B the correct answer.

The pa.getRate() method is used in Platform Analytics to calculaterates of performance over time, such as incidents resolved per day, requests closed per week, or changes per reporting period. This method works ontime series dataand applies aggregation logic to derive a rate rather than a raw count or sum.

pa.getChange() is used to calculate the difference between two data points, not a rate. pa.getIndicator() retrieves indicator metadata and does not perform calculations. gs.getDuration() is a general-purpose GlideSystem utility for calculating durations and is unrelated to analytics time series processing. ServiceNow documentation clearly identifies pa.getRate() as the appropriate API for rate-based calculations using historical indicator scores, making option D the correct answer.

ThePA Adminrole provides full administrative access to Platform Analytics. Users with this role cancreate and configure indicators, definebreakdowns and breakdown sources, managedata collection jobs, activate content packs, and administer analytics security and settings.

PA Contributors typically create content within limited scopes, while PA Power Users focus on analysis and dashboards rather than core configuration. The PA Data Collector role is limited to running data collection jobs. ServiceNow documentation clearly identifiesPA Adminas the role required for full analytics configuration and administration, making option B the correct answer.

When a Performance Analytics dashboard is opened, ServiceNow loadsonly the widgets configured on the currently active tab. Widgets on other tabs are not loaded until the user clicks those tabs. This behavior is intentional and supportsperformance optimization, especially for dashboards containing many analytics widgets or complex queries.

Widgets are not limited by view rules alone, and ServiceNow does not preload widgets from all tabs. Additionally, widgets that require scrolling are still loaded as long as they are part of the active tab. ServiceNow documentation confirms that dashboard widgets are loadedper tab, reducing unnecessary data processing and improving load times. Therefore, option A is the correct and documented behavior.

TheShow real-time scoreoption is available only fornon-scripted Automated Indicators. These indicators are based on standard indicator sources and conditions that can be safely recalculated on demand without scripting complexity.

Scripted automated indicators and formula indicators depend on stored historical values and custom logic, which cannot be reliably recalculated in real time. Manual indicators rely on user-entered values and also do not support real-time calculation. ServiceNow documentation explicitly limits real-time scoring to non-scripted automated indicators to preserve performance and data integrity. Therefore, option D is the correct answer.

User Experience Analyticsis the application designed to analyzeuser behavior, including new versus returning users, session frequency, navigation paths, page views, and interaction patterns across the ServiceNow platform. It provides insights into how users engage with the platform and helps organizations optimize usability, adoption, and performance.

Responsive Dashboards and Next Experience Dashboards are visualization and UI frameworks, not behavioral analytics tools. Platform Analytics Workspace focuses on KPI monitoring and process performance, not clickstream or navigation behavior. ServiceNow documentation clearly positions User Experience Analytics as the solution for understanding how users interact with the platform, making option D the correct answer.

In Responsive Canvas dashboards, when a Time Series widget contains multiple elements, theShow multiple elements asproperty controls how those elements are visualized. Setting this property toAggregatecombines the values of all returned elements into asingle trend line, which is exactly the desired outcome when viewing a combined trend for High and Critical priority incidents.

Applying an elements filter (option D) limits which elements are displayed but does not combine them into one trend. Setting the property toSeparate(option C) explicitly shows individual trend lines for each element. Manually adding elements (option B) still results in multiple distinct series unless aggregation is enabled. According to ServiceNow Platform Analytics documentation, aggregation is the correct method for consolidating multiple indicator elements into one unified visualization on a dashboard.

Ascripted Breakdown Mappingis required when there isno direct field relationshipbetween the Indicator source data and the Breakdown source table. In such cases, standard field mapping cannot resolve how indicator records should be categorized, so a script is needed to programmatically determine the correct breakdown value.

Mapping to a Sys ID field (option B) is supported through standard mappings. Database views (option C) can still be mapped if fields are accessible. Dot-walked fields (option D) are commonly supported without scripting. According to ServiceNow Platform Analytics documentation, scripted mappings are specifically intended forcomplex or indirect relationships, making option A the correct answer.