CFM Exam Dumps - Certified Facility Manager

Governance focuses on guiding (Option A) through policies, oversight, and compliance within an organization.

Why Option A is Correct?

Governance involves setting policies, monitoring compliance, and providing strategic direction.

FM leaders play a governance role by guiding teams and ensuring facility operations comply with regulations and organizational goals.

IFMA’s Leadership & Strategy competency emphasizes strong governance in facility management operations.

Why Other Options Are Incorrect?

Option B (Execute): Execution refers to operational tasks, not governance.

Option C (Plan): Planning is a function of governance, but guiding involves overseeing the entire process.

The best air intake location minimizes pollutants and maximizes air quality. The correct choice is:

Air intake from a green area at roof level ensures clean, fresh air, reducing exposure to vehicle exhaust, mechanical heat, and urban pollution.

Why the other options are incorrect:

(A) Parking lots accumulate CO2 and other pollutants.

(B) Mechanical exhaust areas contain contaminants.

(C) Highways produce significant air pollution.

Proper air intake positioning improves indoor air quality, reducing health risks and HVAC workload​.

The Finance and Business competency in IFMA states that effective capital budgeting requires integrated planning with facilities management.

Option C ensures Facilities’ input so that all capital requests account for total installation costs.

Option A (chargebacks) does not proactively address planning.

Option B (markups) could lead to funding discrepancies if costs fluctuate.

Option D (a fixed fund) may not align with fluctuating needs.

Facilities managers should collaborate with finance teams to incorporate these costs into all capital planning.

Position power and personal influence are distinct concepts that originate from different sources:

Position Power refers to authority derived from a formal role or title within an organization (e.g., facility manager, director, or executive). It allows individuals to make decisions, allocate resources, and enforce policies.

Personal Influence stems from an individual's expertise, communication skills, emotional intelligence, and ability to inspire and motivate others. It is not dependent on rank but on relationships and credibility.

While position power can enhance personal influence, it does not guarantee it. Conversely, personal influence can exist without formal authority, as seen in subject matter experts or influential team members. Effective facility managers leverage both to drive strategic initiatives and foster a positive work culture​.

KPIs should be aligned with stakeholder expectations as outlined in ISO 41001 and IFMA’s Performance and Quality Management competency​.

Stakeholders (A) dictate KPIs as they define service expectations, including tenants, employees, and executives.

Facility managers (B) and teams (C) may influence KPIs, but they must align with business needs.

CEO input (D) is valuable but is not the sole basis for KPI selection.

Effective KPIs should be measurable, relevant, and directly linked to service quality goals​.

Cost per square foot calculation:

Building #1: $1,100,000 ÷ 55,000 sq. ft. = $20 per sq. ft.

Building #2: $1,100,000 ÷ 50,000 sq. ft. = $22 per sq. ft.

However, the correct answer relates to cost per square foot being the same or not, not per person.

Why not other options?

(A) Building #1 does have a lower cost per sq. ft., but the correct format requires comparing both.

(C) Cost per person is different from cost per sq. ft.

(D) Incorrect since Building #1 has a lower cost per sq. ft.

The risk assessment process involves three primary steps:

Identification: Recognizing potential risks that may impact the facility.

Analysis: Determining the severity, probability, and potential impact of identified risks.

Evaluation: Prioritizing risks based on their significance and deciding on mitigation measures.

Why the other options are incorrect:

(B) Consultation and review are valuable but do not define the core steps of risk assessment.

(C) Treatment is a separate step that follows assessment.

(D) Likelihood, consequence, and rating are part of risk analysis but do not form the complete risk assessment process​.

Developing a formal communication plan (D) is the best approach as it ensures consistent messaging and effective staff engagement in the new health and safety program.

Why this step?

Ensures multiple channels are used (emails, meetings, posters, training).

Facilitates understanding and compliance across the organization.

Why not other options?

(A) Posting on the website is passive and may not reach all employees.

(B) A bulletin board notice is insufficient for widespread engagement.

(C) An email announcement alone does not provide full implementation support.