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CDFOM Exam Dumps - Certified Data Center Facilities Operations Manager

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Question # 9

Key Performance Objectives (KPOs) need to be defined.

What is a suitable time period for KPOs?

A.

Only weekly

B.

Only monthly

C.

Only yearly

D.

Weekly, monthly and yearly

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Question # 10

The needs analysis is completed, and services have been defined.

What makes a good service definition?

A.

It should follow PDCA

B.

It should be SMART.

C.

It should meet the ROI

D.

It should have an underlying SLA

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Question # 11

Of the below, which can be used to optimize succession planning?

A.

Career development program

B.

Disciplinary program

C.

Relationship with manager

D.

External recruitment

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Question # 12

What is a qualitative risk analysis?

A.

It uses monetary values to express the possible financial loss in a related incident

B.

It assigns values to the probability of potential consequences

C.

It describes the impact and probability of potential consequences

D.

It prioritizes risk for the risk evaluation and risk treatment team

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Question # 13

Maintenance works need to be outsourced to a vendor. During the service requirement gap analysis, the data center manager concludes it is best to offload internal resources.

In which category has the gap been identified?

A.

Financial

B.

Organizational

C.

Technical

D.

Practical

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Question # 14

Which action is most appropriate when the standard warranty does not meet the business requirements?

A.

Increase staff standby levels

B.

Review with the service provider and – budget permitted – discuss a service contract to extend the services beyond the standard warranty coverage

C.

Write-off the investment and purchase new equipment

D.

Purchase additional spare parts

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Question # 15

What is the purpose of a weight factor in a Request for Proposal (RFP) evaluation matrix?

A.

To control the prices of the various offerings received

B.

To reflect the importance of the selection criteria

C.

To allow for full negotiation once vendors are shortlisted

D.

To provide an overview of the number of employees working for the vendor

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Question # 16

Out of the below, which one is not part of the needs analysis?

A.

Business requirements

B.

Physical infrastructure requirements

C.

Commercial requirements

D.

Legal requirements

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