CCMP Exam Dumps - Certified Change Management Professional

Theprimary purpose of lessons learnedis to identifyimprovements for future change programs. ACMP stresses that documenting successes, challenges, and corrective actions builds organizational capability for handling change. While metrics refinement (B) and gap correction (D) may occur, they are secondary. Informing stakeholders of future changes (A) is unrelated. The main purpose is to improvefuture practices, making option C correct.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Conduct lessons learned evaluation to identify improvements for future efforts.)

Closure requiresformal transfer of outcomesto operational owners. ACMP explains this ensures sustainability by embedding responsibility into business operations. Business operations planning (A), surveys (C), and education plans (D) may support continuity, but the required condition for closure is documented transfer of ownership. Without this, the change may revert or fail to sustain. Thus, option B aligns with ACMP best practices.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Transfer ownership of outcomes to operational resources.)

ACMP emphasizes usingmultiple communication channelsto align stakeholders to benefits and value. Bothformal channels(emails, town halls, official reports) andinformal channels(peer networks, change agents) reinforce understanding of why the change matters and how it supports strategy. Risk assessments (A) and learning capability analysis (B) are useful but not primarily about aligning stakeholders. Evaluating outcomes (D) occurs post-implementation, not during alignment. Thus, the best practice ismulti-channel communication of the business rationale.

(Reference: ACMP Standard, Process Group 4 – Communications execution; Guidance: Reinforce benefits through formal/informal networks.)

In ACMP practice, resource planning involves assessingskill gapsacross impacted groups and support roles. If the gap analysis demonstrates thatexisting internal staff already possess the required competencies, then external consultants are not justified. Resource augmentation decisions are made based on evidence from skill inventories, competency analysis, and readiness assessments. Budgeting and definition clarity are relevant, but the decisive factor in rejecting consultants is proof thatinternal capacity is sufficient. This reflects both responsible resource use and alignment with ACMP’s principle of leveraging existing organizational strengths before seeking outside support.

(Reference: ACMP Standard, Process Group 3 – Develop Plan; Resource Plan: Define roles, assess skills, identify gaps, and plan to close gaps with internal or external resources.)

Continuous improvement is embedded within thesustainability plan. ACMP emphasizes that sustainability requires monitoring adoption, capturing feedback, and making iterative improvements to ensure the change endures. Learning and development (B) addresses skills, measurement (C) focuses on outcomes, and engagement (D) fosters involvement. Only the sustainability plan (A) formally captures continuous improvement activities.

(Reference: ACMP Standard, Process Group 4 – Sustainability Plan; Activity: Implement feedback-driven continuous improvement to sustain change.)