SAP’s Organizational Change Management (OCM) framework includes dimensions like change strategy, leadership, realization, and communication, each with specific success factors to ensure effective adoption of SAP S/4HANA Cloud Public Edition.
Option A: Regarding change strategy, it is important to fulfill the expectations towards change management.Correct. A clear change strategy must meet stakeholder expectations to gain buy-in. TheSAP S/4HANA Cloud OCM Guidestates, “A success factor for change strategy is fulfilling expectations towards change management, ensuring stakeholders understand and support the OCM approach.â€
Option B: Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures.Incorrect. Change effectiveness is not a distinct dimension in SAP’s OCM framework;evaluation is part of realization or communication. TheSAP Activate Methodology Guidenotes, “Change effectiveness measures are integrated into realization, not a standalone dimension.â€
Option C: Regarding change leadership, it is important to establish stakeholder management as an ongoing activity.Correct. Continuous stakeholder management is critical for change leadership to address resistance and sustain engagement. TheSAP S/4HANA Cloud OCM Guideexplains, “A key success factor for change leadership is establishing stakeholder management as an ongoing activity to build trust and manage resistance throughout the project.â€
Option D: Regarding change realization, it is important to actively support the business units in the development of a new operating model.Incorrect. While supporting business units is important, change realization focuses on achieving business benefits, not developing operating models. TheSAP OCM Guideclarifies, “Change realization emphasizes benefit realization, not operating model development, which is a broader business transformation task.â€
Option E: Regarding change communication, it is important to develop a compelling, comprehensive change story.Correct. A compelling change story drives engagement and clarity. TheSAP S/4HANA Cloud OCM Guideconfirms, “A success factor for change communication is developing a compelling, comprehensive change story to articulate the vision and benefits, fostering stakeholder alignment.â€
Extract from Official Documentation:
SAP S/4HANA Cloud OCM Guide(SAP Help Portal,https://help.sap.com ): “Success factors for the OCM framework include fulfilling change management expectations in the strategy dimension, establishing ongoing stakeholder management in leadership, and developing a compelling change story in communication.â€
SAP Activate Methodology Guide(SAP Community,https://community.sap.com ): “The OCM framework’s success relies on a clear strategy that meets expectations, continuous stakeholder management in leadership, and a comprehensive change story to drive communication and adoption.â€
Additional Context:
The OCM framework’s success factors are designed to address the human side of change, ensuring stakeholder alignment and sustained adoption. By focusing on expectations, stakeholder engagement, and a clear narrative, the framework supports the agile and iterative nature of SAP Activate projects.
[:, SAP Help Portal: SAP S/4HANA Cloud OCM Guide (https://help.sap.com)., SAP Community: SAP Activate Methodology Guide (https://community.sap.com)., SAP S/4HANA Cloud Study Guide: Details OCM success factors., SAP OCM Best Practices: Outlines framework dimensions., , , ]