C_C4H63_2411 Exam Dumps - SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform

The issue described could be due to incorrect permissions for the API authorization keys. When the permissions are not set up correctly, the search API may not return segment data tied to a customer profile, even though these segments are visible in the customer dashboard. Proper configuration of API authorization keys is essential to ensure that the search API has the necessary permissions to access and return all relevant data, including customer segments.

References = This explanation aligns with the information provided in the SAP Customer Data Platform documentation and resources12.

In the context of SAP Customer Data Platform and specifically when dealing with the Unified Customer Profile, handling conflicts during data ingestion is critical for maintaining data integrity and coherence. The possible application identifier conflict policy options are designed to provide flexible handling of such conflicts based on the business requirements.

A. Raise an error and abort the entire ingestion operation:This option is used when the system encounters a conflict with the application identifiers during the ingestion process. The approach here is to prioritize data integrity by stopping the ingestion process if there's any ambiguity or conflict in the identifiers. This ensures that no erroneous data is incorporated into the Unified Customer Profile, maintaining its accuracy and reliability.

C. Create new Customer Profile:When a conflict is detected with application identifiers, another approach is to create a new customer profile. This option is chosen in scenarios where the incoming data is considered to be representing a new customer entity, and therefore, warrants the creation of a new profile to avoid overwriting or merging with existing data inaccurately.

Options B and D are not standard practices within the SAP Customer Data Platform for handling identifier conflicts during data ingestion into the Unified Customer Profile, as they could lead to data duplication or loss, compromising data quality.

References:

SAP Customer Data Cloud documentation on data ingestion and conflict resolution.

SAP help articles and tutorials related to the Unified Customer Profile in the SAP Customer Data Platform.

 The SAP Customer Data Platform preconfigures matching rules to ensure accurate customer data matching. These rules are applied sequentially; if no match is found using the first identifier, the next identifier is tried. The predefined matching rules include:

Match Customers based on masterDataId

Match Customers based on crmId

Match Customers based on ciamId

This setup helps in identifying and matching customer data accurately for both the Contextual Profile view and the Unified Profile view.

References = The information is verified and matched with the details provided in the SAP Customer Data Platform documentation and learning resources12.

 The SAP Customer Data Platform supports two views of a single customer to ensure that the right profile is available for every customer experience use case. This is achieved through the use of matching and merge rules that unify data from various sources to create a complete view of customers. References = This explanation is aligned with the information provided in the SAP Customer Data Platform documentation, which outlines the platform’s capabilities to connect different types of customer data and generate rich customer insights1.

The Overview tab in the customer dashboard of the SAP Customer Data Platform displays a comprehensive view of the customer profile. This includes all the activities associated with the customer, the segments to which the customer belongs, and the processing purposes for which the customer data is used. It provides a clear visual representation of the customer relationship, streamlined from various source applications, with key metrics and performance indicators (KPIs).

References = This information can be found in the SAP Customer Data Platform documentation, specifically within the SAP Help Portal’s section on the Customers Dashboard1.

The correct query syntax for searching customers belonging to a segment using the REST API in the SAP Customer Data Platform is to use the having function in conjunction with the segments object. This allows the query to specify the segment name and value as conditions for the search. The syntax select * from profile where having(segments, (segments.name = and segments.value = )) is used to retrieve all profiles that match the specified segment criteria. References = This information can be found in the SAP Help Portal’s documentation on Query Syntax Specification for the SAP Customer Data Platform1.

 In the context of SAP Customer Data Platform, a CX flow is designed using logic blocks that may include triggers, actions, decisions, and flow controls. Triggers are the entry points or conditions that set the context of the CX flow experience. Decisions split a CX flow based on a simple Yes-No logic so that different paths can be created within the CX flow. Flow controls help set the beginning, end, duration, and frequency of communication with a customer on their journey. References = The information is verified from the SAP Learning Journeys and SAP Help Portal, which detail the components of a CX flow, including triggers, actions, decisions, and flow controls12.

 The SAP Customer Data Platform supports CSV and JSON file formats for storage application source types. This is indicated by the configuration options available for cloud storage applications like AWS S3, where the platform allows the ingestion of files and specifies CSV and JSON as the supported file formats for reading and writing data. References = SAP Help Portal on Cloud Storage Applications, SAP Help Portal on AWS S3