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C_C4H510_21 Exam Dumps - SAP Certified Application Associate - SAP Service Cloud 2111

Question # 4

Which objects can be used within ticket creation to automatically determine the registered product?

A.

Installed Base

B.

Installation Point

C.

Warranty

D.

Product

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Question # 5

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A.

You can add custom fields in data sources and reports.

B.

With the Dashboard Designer, KPIs can be joined to a new data source.

C.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.

You can create new custom reports based on join data sources.

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Question # 6

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

A.

Web service URL

B.

Data source ID

C.

Usage

D.

Name

E.

Description

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Question # 7

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

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Question # 8

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Installed bases

B.

Service contracts

C.

Contacts

D.

Registered products

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Question # 9

Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

A.

Workflow rules

B.

Routing rules

C.

Templates

D.

Knowledge base

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Question # 10

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A.

Customer

B.

Product

C.

Contract

D.

Installed base

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Question # 11

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

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Question # 12

Which tool would you use to create high data volumes in SAP Service Cloud?

A.

Data Workbench

B.

Job Manager

C.

Form Templates

D.

Mass data maintenance

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Question # 13

Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

A.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be

implemented.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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Question # 14

What is one consequence of scoping the installed base option?

A.

The Measurements feature is activated.

B.

The Registered Product scoping option will be selected automatically.

C.

Warranty management is available in service tickets.

D.

The number of available standard reports is reduced.

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Question # 15

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

You can use a console to write SQL statements.

B.

You can add custom fields in data sources and reports.

C.

You can access data base and check raw data in tables.

D.

You can save report views and make them available to users.

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Question # 16

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A.

Set the access rights to edit.

B.

Set the read and write access to restricted.

C.

Set the read access to restricted.

D.

Set the access rights to display.

E.

Set the write access to restricted.

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Question # 17

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

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