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C_C4H510_04 Exam Dumps - SAP Certified Application Associate - SAP Service Cloud 2011

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Question # 4

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

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Question # 5

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A.

Territory

B.

Service organization

C.

Skills

D.

Measurement and reading

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Question # 6

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

HTML mashups

B.

URL mashups

C.

Internal mashups

D.

ASAP mashups

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Question # 7

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

A.

Price scale

B.

Cross-selling list

C.

Price list

D.

Pricing procedure

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Question # 8

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

A.

Configure a resource scheduler.

B.

Create a new registered product.

C.

Configure process steps and define work distribution.

D.

Set validity from and to dates.

E.

Copy an existing approval process and modify the details.

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