Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.
Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for
selection.
What could be the reason?
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
What does the system automatically generate when you create a new employee in SAP Service Cloud?